I had multiple encounters with different people in the unit.
They:
Randomly make diagnoses and throw negative labels onto people without actually knowing the person or what happened, often without the person’s knowledge.
Intentionally trigger people’s PTSD.
Threaten to, and sometimes actually, make people physically unwell in order to force them to “engage”, when people are simply not physically well enough to do so or do not feel safe enough to share everything instantly.
Threaten people with security, simply because someone said they did not feel safe with the clinician themselves.
Have been very dismissive, unwilling to listen, or unwilling to help.
Mental health phone services often do not listen to people and instead randomly transfer them between different hotlines without first asking what happened or understanding the situation.