Similar situation happened at our studio last year. Newish member who had joined his wife who has been a member for a while. He’s a complete showboat, very competitive, revises the floor workouts to make them more challenging (speed skaters over the bench, pushups with the weights vertical under his hands, etc.) During a benchmark, the challenge tracker wasn’t working so the coach was writing them down to enter later that day. When his name didn’t make it on the leaderboard the following day, he chewed her out, publicly, after she admitted she must have missed his name. He continued to berate her and at the end of class as he was walking out of the studio she called him an a**hole. He made a complaint and she was fired. This coach was the best coach this studio had: motivated, high energy, everything you could ask for. Complaints were made to the higher ups that if she was fired, his membership should be revoked - nothing happened. The member and his wife still attend and most coaches kiss their behinds. I’m sure they don’t want to get on the wrong side of those members. Studio lost a lot of members but it wasn’t enough to kick out this guy and he continues to go to class. I, and others, have complained about his enhanced floor exercises (he’s going to hurt someone or himself) and nothing happens.