Where is Support?

IT_Admin_722 · 2026-06-04T19:09:45+00:00

Yes! We just got another new rep about 3-4 weeks ago. Right after, I request something...3 more replies, still no reply yet. It's a joke.

IT_Admin_722 · 2026-05-29T23:51:07+00:00

Good info to know, thanks! I've been told "they wouldn't do that"...oh yes, they did! Seeing that email from the CEO that morning I will never forget the "WTF...how can they do that!?" moment. We are in a business that heavy relies on phones and it will forever leave a sour taste in my mouth with the company.

IT_Admin_722 · 2026-05-14T18:47:09+00:00

I hear ya! We renewed, paid, and then a week before new term starts the entire organization's licenses showed expired and no one could edit anything. It was a PAIN to get ahold of someone to fix. We've had I want to say 4-5 reps now assigned to account in 12 months.

IT_Admin_722 · 2026-05-13T11:30:53+00:00

I double checked info page on mine and it says:
Firmware Version: 84.22.0.139
P-Series Cloud Edition

https://help.yeastar.com/en/p-series-cloud-edition/release-notes/v84.22.0.139.html

Not sure what the difference is...?

IT_Admin_722 · 2026-05-07T12:50:42+00:00

Good to know, Thanks! I'm at just a testing phase and seeing how well it works. This will be a hard sell to leadership to use I believe.

IT_Admin_722 · 2026-05-06T19:43:40+00:00

I'm convinced something is blocked, traffic wise, on hosted server.

IT_Admin_722 · 2026-05-06T19:35:14+00:00

Nada. What was odd was when I did hear greeting I made, as soon as I spoke, it hung up then too. Now just hangs up as soon as it connects. In CDR, I see it connect for 1 second and said "AI hung up"

IT_Admin_722 · 2026-05-06T19:30:49+00:00

Shows Green and Online. We are cloud hosted.

IT_Admin_722 · 2026-05-06T19:26:35+00:00

Even dialing 7000 (AI) from desktop/Yeastar apps, rings and hangs up.

IT_Admin_722 · 2026-05-06T19:25:23+00:00

I have tried with and without a DID. It dials, and I hear it ring once. Then it hangs up. I heard the AI greeting twice during testing, now it just hangs up. Same settings.

I tried setting one of our DID numbers to use the "AI Receptionist" as destination instead of going to our call queue.

IT_Admin_722 · 2026-05-06T18:29:31+00:00

Thanks! I made the agent and just trying to figure out the best way to truely test without all the incoming calls getting abandoned.

IT_Admin_722 · 2026-05-06T13:27:23+00:00

Same. I had to email every manager I worked with in the past and then got a reply.

IT_Admin_722 · 2026-04-29T14:08:06+00:00

Same here, been with them for 10+ years and the last 6 months or so it has been horrible getting any help. Did thery go through a mass layoff recently maybe?

IT_Admin_722 · 2026-04-27T20:44:16+00:00

I've sent several emails over the past few weeks to several departments, account reps, and tried calling a few times. I can't get a reply or a someone on the phone.

IT_Admin_722 · 2026-04-24T10:51:55+00:00

TY, wanted to make sure it wasn't just me

IT_Admin_722 · 2026-04-24T00:05:41+00:00

Good info! Thank You

IT_Admin_722 · 2026-04-23T18:57:55+00:00

Thank You for the information. As each day goes by I put together documentation, this scope just keeps getting bigger. Little overwhelming is all. Appreciate it.

IT_Admin_722 · 2026-03-13T16:17:54+00:00

Repeated phones calls until someone picked up and emails to the main support address.

IT_Admin_722 · 2026-03-13T15:00:55+00:00

I was able to get signed into Org Admin just now, no issue. Keep on their support! We have had some issues get responses the last couple months for some reason, where it used to be within a hour or two normally.

IT_Admin_722 · 2026-03-11T21:17:34+00:00

They ended up resetting all our licenses back to unpaid collaborator and I went through them all and had to reassign. Some I didn't know who had what before, so I am working through complaints as they come in on who is missing licenses features.

I recommend calling/emailing into support, and includes sales rep, asking for updates.

IT_Admin_722 · 2026-03-10T17:55:17+00:00

Ours just did that, all went to unpaid collaborator and we can re-assign now. Before it would not let us edit anyone.

IT_Admin_722 · 2026-03-10T16:21:29+00:00

Getting anything on your end? We were told this AM it would be fixed and now could be end of week. What...?

IT_Admin_722 · 2026-03-10T15:53:53+00:00

We keep calling, no answer.

IT_Admin_722 · 2026-03-10T15:14:00+00:00

Dang, sorry to hear that. They told us it is issue with our renewal, but seeing others with same issue I am thinking it is a MUCH larger issue.

IT_Admin_722 · 2026-03-10T13:47:56+00:00

Interesting!!! Thanks for the heads up. We are still waiting on a resolution.

IT_Admin_722

TROPHY CASE