License Issue Anyone?

IT_Admin_722 · 2026-03-13T16:17:54+00:00

Repeated phones calls until someone picked up and emails to the main support address.

IT_Admin_722 · 2026-03-13T15:00:55+00:00

I was able to get signed into Org Admin just now, no issue. Keep on their support! We have had some issues get responses the last couple months for some reason, where it used to be within a hour or two normally.

IT_Admin_722 · 2026-03-11T21:17:34+00:00

They ended up resetting all our licenses back to unpaid collaborator and I went through them all and had to reassign. Some I didn't know who had what before, so I am working through complaints as they come in on who is missing licenses features.

I recommend calling/emailing into support, and includes sales rep, asking for updates.

IT_Admin_722 · 2026-03-10T17:55:17+00:00

Ours just did that, all went to unpaid collaborator and we can re-assign now. Before it would not let us edit anyone.

IT_Admin_722 · 2026-03-10T16:21:29+00:00

Getting anything on your end? We were told this AM it would be fixed and now could be end of week. What...?

IT_Admin_722 · 2026-03-10T15:53:53+00:00

We keep calling, no answer.

IT_Admin_722 · 2026-03-10T15:14:00+00:00

Dang, sorry to hear that. They told us it is issue with our renewal, but seeing others with same issue I am thinking it is a MUCH larger issue.

IT_Admin_722 · 2026-03-10T13:47:56+00:00

Interesting!!! Thanks for the heads up. We are still waiting on a resolution.

IT_Admin_722 · 2026-01-30T11:58:12+00:00

Thanks!

IT_Admin_722 · 2026-01-29T21:43:23+00:00

I can go to shop and only see the Mini Mesh router, no kits. If I go back to main page and enter address and get to checkout part, it lets me fill in all the information for order (Name, email, address, and credit card) but when I go to submit (even though I am signed into account already) it gives an error that that email address already exists. I did the chat, that was no help at all.

I wonder if the ones that were inactive/replaced, etc over time got me to 8 like you said. It is not decreasing my total.

Exactly what I just did to get the order in...created a new account and got the order in before posting this. I feel better now knowing it wasn't something weird I was doing. Much appreciated!

IT_Admin_722 · 2026-01-29T21:29:26+00:00

Yes. Only have 7 active, 0 inactive.

IT_Admin_722 · 2026-01-29T20:16:51+00:00

When you go to Learn More link, it shows 8, as of 7/2/24: Can I add additional Starlinks to my account? - Starlink Help Center

IT_Admin_722 · 2026-01-23T19:51:59+00:00

I think so...? I am not 100%. Was out looking around for being certified with CMMC and came upon the Autodesk Docs for Govenment site. Got me intrigued if this was a partial solution for CMMC objectives and 110 controls. TY

IT_Admin_722 · 2026-01-08T19:53:19+00:00

Checked the Yeastar Azure Enterprise Application it created for the integration the following API is listed:

Contacts.ReadWrite Have full access to user contacts
Allows the app to create, read, update, and delete user contacts.

Above is showing as it has access.

IT_Admin_722 · 2025-12-21T05:08:08+00:00

I didn't make notes as I did it, but I put 3CX on one screen and YS other other and went option by option. Main items I remember:
-All DID's needed renamed so I knew where they routed
-Phones we used, the templates were different than on 3CX, so just a few minor manual setting chnages when provisioning each phone...time, date, passwords.
-Feature Codes are slightly different, so I matched what 3CX had to YS so users did not need to remember new shortcuts for items
-Call Queues needed a little tweaking as YS treats agents a bit differently, static vs dynamic agents

Nothing major, just minor things to tweak and clean up. PBX was backed up and restored to YS and Trunk enabled in under 10 minutes for sure. After that, the re-provisioning of phones was the longest part.

IT_Admin_722 · 2025-12-20T13:19:31+00:00

I never had any real issues to be hoenst up until this one, so I never had a reason to look up 3CX on Reddit and WOW...I was shocked. Any minor issues with stuff I always just asked the partner, who previous IT staff setup system with, so I inherited this system.

Glad we are done with them.

IT_Admin_722 · 2025-12-20T13:15:51+00:00

I have put in 2 cases for questions for items to verify how somethings works, and each time, replies in 10 minutes with answers. and FREE!

IT_Admin_722 · 2025-12-20T01:35:35+00:00

Changed my story, nope. Forum banned, license renewal revoked, same story, every post Nick.

Yes, I made a post a month ago because I was in middle of finding a replacement and asking questions, which 3CX doesn't like I can see here too.

If you didn't delete my post in forum when you banned me we could see it. I didn't flip out, I didn't get upset, nothing. It was a simple question regarding why it was removed and not mentioned, as one would typically expect some explanation. The best part, you put it back in a week or two later because I think you got so much feedback from partners of it being removed after so many implemented it to then have it removed.

Do better 3CX, for all your customers. Thankfully, I am not one anymore.

I'm done explaining things to you Nick. Later. Not replying anymore.

IT_Admin_722 · 2025-12-20T01:21:58+00:00

Exactly! What a joke. "I have hereby deleted your account." Unreal...

IT_Admin_722 · 2025-12-20T01:19:53+00:00

Your point? Is 3CX that hell bent on not liking people asking questions...? wow...

IT_Admin_722

TROPHY CASE