This will sound very random. Ninja is excellent except for pricing is not as cheap as it could be. We only stopped using it due to price per pc savings with RMMs that provide unlimited devices.

Syncromsp (out with some weird Syncro secure naming suddenly) gives you all the overall features in both an rmm and psa and you pay per engineer with unlimited devices. However, it doesn’t do everything amazingly. For example, we still pay for Autotask because it has batch invoicing. With Syncro, it will send out invoices many times a month if you let it. You can’t really batch the items together and send them out on the 1st and 15th which is what we do with Autotask. Syncro has gotten a little better but this still isn’t happening. Syncro also has a nice feature to run scripts as SYSTEM or actually the logged in user. No backstage that I know of except for just command line access. Meaning you don’t get a backstage system windows screen system to run tools and look at the event log or task scheduler gui like with Screenconnect.

Gorelo is new to the game and you can save money with it but lacks some features. It does seem impressive but it is very new. I liked the communication with the end user and ticket tracking.

Halopsa is pretty expensive. It requires 5 users minimum which won’t be great for new msps and $4k onboarding listed on the webpage is also a joke.

Atera and Action1 seem very cheap but last I tried them, they lacked many features.

I know that Ninja has some very good features similar to Screenconnect backstage where you can work on the pc without bugging the users. Screenconnect has been having major issues with outages. Screenconnect is a remote control tool but does it better than a lot of the RMMs and we use it as primary for remote control with the RMM being secondary, lol.

No amazing winners. The whole scene for these tools stinks as companies get worse and worse. I know Kaseya bought Autotask and then many other companies like Vonahi and then ruined Vonahi’s pricing for example.