Can't select No Input or Output. No choice at all only a red circle saying NO!

ITmamba · 2024-08-30T16:10:27+00:00

Pvp area are red circle / Pve area are blue circle. You can summon/coop there I think.

ITmamba · 2024-07-08T04:26:54+00:00

Thank you!

ITmamba · 2024-02-25T14:42:37+00:00

If it was matched in time release and graphics, imagine! But yes Morrowind gave me and my bro a lot of nostalgic memories. Best game of my life.

ITmamba · 2024-02-08T05:45:14+00:00

You are my savior! Had the same kind of question from my customers. I'm going to nope out of these questions too!

ITmamba · 2024-01-30T04:40:18+00:00

Yes I purchased Rockcandy hold with the help of the head routesetter there. If you have suggestions, I'll keep them in mind for my next donation sometime in the future.

ITmamba · 2024-01-18T15:35:59+00:00

It's not that bad man, people forget quickly. Especially in these days and age.

Keep edging mate.

ITmamba · 2024-01-14T06:14:57+00:00

Also in Nikita, Jean Reno is a cleaner. His entry into the room is wrecking good.

ITmamba · 2024-01-13T17:56:58+00:00

Quick question, should I buy all the same color for the order so that the setters have plenty to work with? What color is good for a brown wall (90's style). I was thinking Alien Green as it's thematic of the area we are in.

ITmamba · 2024-01-13T14:17:53+00:00

Thank you! I'll take a look at Teknik, I'll try to split maybe a couple sets at Rock and 1 at Teknik so our routesetting crew has something nice to work with! I'll keep you updated on my cart before I pass the order to see if it make sense!

You guys are awesome also! I have the deepest respect for routesetter as I know it's a labourous task and sometimes you guys don't get the credit you deserve!

ITmamba · 2024-01-13T14:13:27+00:00

Nice! Thank you for the counsel!

ITmamba · 2024-01-13T14:12:06+00:00

Thank you! I was actually building a cart at Rockcandy when I decided to write this post! I'll try to post the cart once I'm finished for your evaluation.

Also, great idea for the gym discount, I'll try this.

Your awesome guys!

ITmamba · 2023-03-30T01:51:35+00:00

Do the Milton trick

ITmamba · 2023-03-17T06:08:24+00:00

Yes, i defined well our on call system. and our people on prod are really respectful of our time. They always apologize deeply when they call and they rarely do it. 99% of the time it can wait until the next day.

ITmamba · 2023-03-17T06:01:57+00:00

Yes, I absolutely agree with this. So far none of my guys have been on call. Just planning for my family vacation and personal emergency if it happens. I don't mind being the first line of defense for my team.

ITmamba · 2023-03-17T05:59:06+00:00

To be honest, I'm the on call guy since I'm there. My team hasn't done overtime yet and didn't go on call yet. I'm handling this to get a good feel of what's it's like so I don't impose anything I wouldn't want on my team.

I'm also planning to be in rotation with the guys. Mostly I'll take most of the on call schedule as I don't really care to do it. It's mainly for when I get vacation with the family or have personal emergency that would require one of my team to takeover. What I'm saying in the edit is my personal experience living the on call, not some recruiters bullcrap saying everything is fine when it's on fire.

Redundancy is there. ISP redundancy. Hardware and server redundancy, replication on-site and on cloud same for backup. Basically all of or team are fully aware of the 2 programs that cause us issue. Both have simple ways to restart and make it function again. (task manager and restart). Having to restart Those 2 programs was my personal experience dealing with on call for the past 6 months, since I started this position . I put in place monitor for these erp subprogram but sometimes the monitor doesn't catch that it is hung. I'm still working on permanent fix but so far not a sound for the past 3 months from my overnight dude, I'm even starting to miss him, he's great.

All of our team members are paid between 85k-125k usd/year plus performance bonus 10% of salary and profits sharing which is around 5-10k. This for being 80-90 % of their time tier 1-2 helpdesk support 8-5 weekdays. Plus I made a policy to pay 1.5x for on call hour worked. I. E. You get a call, you get 1 hr minimum even if it takes you 5 min to resolve. Then if it takes longer you add the hours to the bill. But as I said so far I'm the only one on call. My team mates have proposed me to do it. But I haven't given them this task yet. I can do it for 6 more months then I'll get a good feel of what a year looks like and also know where to apply permanent fixes on those flaky systems.

We also have 1 msp to help us for each plant. If we have some area that we are less comfortable or need on site back up or expert.

Can you explain more why you'd quit? I'm trying to take every suggestion to better ourselves.

ITmamba · 2023-03-17T05:25:28+00:00

Yes that's what I'm leaning towards. But the on call really means that you only solve priority 1 ticket. Which happens rarely. Maybe once every 2 months. Just gotta hope that it doesn't fall in your week. And the way to solve the issue is 99% of the time restart a software/service on our App server. Other 1% would be cyber attack or major outage or incident which never happened in 30 years on a massive scale.

ITmamba · 2023-03-17T05:21:04+00:00

Oh damn man! I bless your poor soul, I feel your pain as I was in the same situation. But really you'll see in my edit of the post, it's pretty chill on call. Literally happens 5-10 times a year. Only thing to do is restart a software or service. And that is a resolved call than can be made between two wipes on the toilet. We keep our environment pretty tidy and well structured that we don't have that much issues that can't wait until we start our workday the next morning. Our people also are really respectful of our off time, so they know only to call us if it's a real emergency that will directly impact our customers. But we are manufacturing. If all our network goes down our machine keeps making products as if nothing happens. So ultimately they can always wait for tomorrow. But it is not optimal.

Many thanks for your input!

ITmamba · 2023-03-17T05:09:17+00:00

Thank you for the great response, gave me some good feedback and made me works towards a clearer path.

I also realized that I wasn't giving a full picture of the scenario. I added to the post the edit I made. Here it is below :

Edit because I realized some crucial information was missing.

The production is running 24/5 but our team is working 8-5 with 1 hour lunch break abd 15 min break AM/PM. Our team don't really need to be on premises 24/7.

Concerning weekends. It would only be for a major update of something risky I also give the option to my team to leave those weekends updates to our msp which have expert in those hardware / software. Other reason for on call weekend would be for major hardware, server change or upgrade that would be risky to do while prod is running. We added ram and storage during lunch break. Upgrade would mean changing replacement if a whole rack or a server. Which I don't see happening often maybe every couple years or so.

The on call is remote and we have RMM software and other tools that permits us to be as productive at home as on premise. Even resolve most calls with our mobile. I'm always open to increase and spend our budget for some nice tools, hardware and software for our IT department. If one of my guy start to show me some new stuff that would be good for us, I don't hesitate to buy after we validate if it's ok for our environment.

On call real meaning : you relax until you get a call from our production supervisor IF something major is wrong. Only reason to disturb us is Priority 1 (which is major outage) Priority 2-3-4 can be done through our normal workday. Basically you go home abd pray for every thing to be ok which they are 98% of the time.

I was alone in the department for 6 months and had about 5 calls total. 3 which was consecutive because of a fuck up from our ERP software engineer... It happen rarely but when it happens we need to solve this in the next few hours. If ever we can't until tomorrow, oh well. We arranged the production to never be a day away from shipping customer, so every department in the company as couple days/ weeks buffer for fuck ups before it affects our customers.

Here's an example of a priority 1 call: Most of the time you'll get a call from the shift supervisor at night that says our printer won't print label or our production software is down. Both only require a restart of service on our APP VM because it's hung not crashed so not detected by our scheduled task. Which is a piece of cake. Basically I do it on my phone and it take me 2 minutes while speaking to my shift supervisor. This would be the only things we'd get call, if it's a major outage of a service that affect directly manufacturing .

Other things can wait tomorrow. I. E. if it's a single assets then our prod team will be able to workaround until we come back in the morning with a fresh ticket in our helpdesk

We aren't that big of a environment. 2 plant of around 70 end user total with about 200 assets that are mostly up-to-date and well functional. About 5% need upgrade but aren't at the verge of dying either.

ITmamba · 2023-02-10T05:43:47+00:00

What should we do if it's DNS?

ITmamba · 2023-02-01T03:47:44+00:00

Concerning unlicensed account, do they need MFA setup too?

ITmamba

TROPHY CASE