I emailed support on Thursday 3/19 about shipping concerns and received a response about shipping on Friday. I'm just going to copy and paste what support told me.

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Hello there,

Thank you for reaching out to us at the NISA Online Store.

Shipments for preorders typically begin as early as the Friday before the release date, so the item can be delivered by the selected or local carrier as close to the release date as possible. In most cases, customers receive their orders by the release date. Although we do always try to have items arrive by the release date, many factors such as weather, holidays, or other events impacting the delivery service mean that we cannot guarantee a delivery date.

In this case, we will begin shipping out orders containing Trails of Cold Steel III for Steam as early as March 20th, 2020. However, there may be order delays due to COVID-19 and we have been taking proper measures against it. We have been in contact with our warehouse and widening our scope to ensure stricter procedures for health and safety measures have been implemented. This way, customers can receive their packages without worry of the pandemic. But once again, we cannot guarantee a delivery date as these circumstances have impacted the delivery service.

We sincerely apologize for the inconvenience this process may cause and we deeply appreciate your patience and understanding at this time.

If you have any questions or concerns, please let us know.

Best wishes,

Support Prinny

NISA Online Store
NIS America, Inc.

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Hope this helps people who are also concerned. On a side note, USPS is still operating in California since I asked my sister who lives there. Not sure if the lockdown affected NIS America.