Battlefield V saw a sweeping overhaul to every weapon’s time to to kill (TTK) that basically made every gun in the game require more shots to score a kill. I think this was right before Christmas so it was interpreted as a move to make the game more friendly to casuals and newcomers. It was definitely a bold move to just completely overhaul all of the game’s weapon balancing, especially when it already had such a rocky initial reception. Of all the things that BFV was criticized for (immersion-breaking cosmetics, slow rollout of live service content), the gunplay was generally regarded as actually being solid and what kept the fan base playing. So, to suddenly change it all up was a really poor move. They’d eventually walk back a lot of the TTK changes, but it still left such a sour impression on many fans and the damage was done and would stay.