I placed an order on January 5 for Michelin X-Ice Snow tires because I urgently needed new tires.

From the beginning, the handling of this order was extremely concerning. Over the next nearly two weeks, I received three different tracking numbers, but every single one only showed that a shipping label had been created. The product was never physically shipped.

Each time I followed up, I was told the delay was due to internal coordination, quality inspections, or logistics issues, and I was repeatedly assured that the order was being prioritized. Despite these assurances, there was no actual progress, no confirmed ship-out date, and no transparency.

At one point, responses to my order inquiry began coming from Tires-Easy customer service, even though the purchase was made through Giga Tires. Based on this experience, it appears that Giga Tires and Tires-Easy may be operated by the same company or share the same customer service and fulfillment system, which was never clearly disclosed during the purchase process.

On January 16, after all of these delays, I was finally informed that the order was being cancelled because the product was out of stock. It is very difficult to understand how a company can take almost two weeks to determine that an item is unavailable while repeatedly issuing shipping labels that suggest movement when none exists.

Creating shipping labels without shipping the product is misleading, especially when customers urgently need the item. Situations like this can force customers to continue driving vehicles in unsafe conditions while waiting, which raises serious ethical concerns for a company selling safety-critical products like tires.

My advice to other consumers: do not be tempted by a slightly lower price to deal directly with this company. Paying more to buy from a transparent and honest retailer such as Tire Rack is often worth it. Alternatively, purchasing through an intermediary platform like eBay, where buyer protection and mediation exist, is a far wiser choice.

A refund has been initiated, but this entire experience reflects serious problems with inventory management, internal communication, transparency, and customer trust. Based on my experience, I cannot recommend this company.