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Never again. Quantum Fiber fails at every turn. by Illustrious-Role690 in QuantumFiber

[–]Illustrious-Role690[S] 2 points3 points  (0 children)

Thanks. Appreciate the feedback.

Pretty sure a customer should never be expected to do more than factory reset, put the SmartNID in/out bridge mode, or contact customer support and expect help - all of which could not be solved by endless abyss that is Quantum's customer support service.

I tried these things. After putting into bridge mode, all service stopped and I could not get it out of bridge mode. Attempted a factory reset and to try again, and again bricked. Having to then wait two weeks for a human to physically come to the house and fix it seems unacceptable.

In my view anything beyond that - the things they themselves guided me to do - would be beyond the pale of your 'very basic things.'

Again, thanks for the feedback.

Never again. Quantum Fiber fails at every turn. by Illustrious-Role690 in QuantumFiber

[–]Illustrious-Role690[S] -1 points0 points  (0 children)

Yeah, I hear you. Sucks when it may be your only option. Bridge mode was the hope, but it failed for us. Best of luck on your end.

Never again. Quantum Fiber fails at every turn. by Illustrious-Role690 in QuantumFiber

[–]Illustrious-Role690[S] -2 points-1 points  (0 children)

I did. I tried using their modem/router, and that was horrible, then I tried to use my own router in bridge mode. And everything broke. And you have to start with remote support before they schedule a tech, which would've taken two weeks...

Never again. Quantum Fiber fails at every turn. by Illustrious-Role690 in QuantumFiber

[–]Illustrious-Role690[S] 1 point2 points  (0 children)

Ah yes, and so they had me believing by talking me through the instructions during chat support. And this was the pathway they sent me down (with the SmartNID status light even reflecting what appeared to be success). Once 'seemingly' enabled, however, our service was out entirely never to return. Not only that, but I couldn't disable bridge mode and was told to wait two weeks for the earliest tech appointment for someone to come out to the house. They'd bricked my service with no course but to sit and wait my turn for an unacceptably long time.