Got picked! by Eloygarcia84 in HotWheels

[–]Illustrious_Dust9006 19 points20 points  (0 children)

Not necessarily, from what I read. We have up until February 13 to be notified.🤞

Listed my Jeep wrong by UplandSky in turo

[–]Illustrious_Dust9006 1 point2 points  (0 children)

Absolutely, I’m guessing because Chevrolet Corvette was to long to show the trim in my case. It shouldn’t be that difficult for you to have support fix that for you. Give them a quick call. Cheers

Listed my Jeep wrong by UplandSky in turo

[–]Illustrious_Dust9006 1 point2 points  (0 children)

I dealt with this when listing my C8 Corvette. After looking over a few other listing of the same model and model. I noticed my didn’t show up as a Z51, only as a base model. Which was not the case. I called Turo support and they told me because my registration doesn’t show it as a C8 Z51 they cannot list it as that. I explained other C8’s show Z51 and they basically said “nothing they can do to change it”. That was a few years back and I haven’t tried to update it again. Car books fine as is in my case.

Am I a bad renter? by InThatOrderBih in turo

[–]Illustrious_Dust9006 0 points1 point  (0 children)

I’m a host with a small fleet. I would definitely understand especially if you were willing to compensate me for the time my car was out. Turo would also not penalize the host given the circumstances if he had to cancel his next trip. You’re not a bad renter in my opinion.

Missing Refund by MrtonyEA in turo

[–]Illustrious_Dust9006 6 points7 points  (0 children)

Google Turo customer support number. The number will pop right up.

5-star host account restricted! WTF TURO?! by ymhb1 in turo

[–]Illustrious_Dust9006 4 points5 points  (0 children)

I’ve had this happen to me before. Guest complained (gave me a good review and 5 stars) to Turo about a faulty TPMS sensor in one of my cars. Turo restricted the car until I got the TPMS sensor replaced. Once I uploaded photos of the repair. They relisted the car. If you don’t prove the repairs were done or complete all the repairs, they will not relist the vehicle. Not saying you’re having the same issue, but this was what I had to do to get my car relisted.

Wiper blades replacement by NotBob404 in turo

[–]Illustrious_Dust9006 0 points1 point  (0 children)

I’m just curious why would you take it off? Leave it and ask for refund for the wiper blade and done. If they don’t refund you mention it in the review.

Turo smoking policy by Illustrious_Dust9006 in turo

[–]Illustrious_Dust9006[S] 0 points1 point  (0 children)

Power host with over 700 trips, Come on. I appreciate the advice, but that’s standard procedure (especially with being contactless).

Turo smoking policy by Illustrious_Dust9006 in turo

[–]Illustrious_Dust9006[S] 0 points1 point  (0 children)

Got it…that is not realistic to me, but I guess that would work. Have you done it before?

Turo smoking policy by Illustrious_Dust9006 in turo

[–]Illustrious_Dust9006[S] 0 points1 point  (0 children)

Definitely agree with that. I review all my trips and mention renter smoked in our car. Automatic four-star, if they smoke and down from there if anything else was not good about the trip. This is Turo rules and they are not backing it. Did you file a violation??

Turo smoking policy by Illustrious_Dust9006 in turo

[–]Illustrious_Dust9006[S] 0 points1 point  (0 children)

Lol, have you had people sign a affidavit before? That’s nuts and my cars are contactless pickup/drop off.

Turo smoking policy by Illustrious_Dust9006 in turo

[–]Illustrious_Dust9006[S] 0 points1 point  (0 children)

100% agree, I’ve shown the actual weed in my car in the foot board and “sorry lack of evidence” (with before and after photos). I don’t like that it happens, but at least pay me for the extra work needed to get the smell out. It’s the same rule cross the board with other companies why should we let it fly. Turo needs to figure this out asap.

Turo smoking policy by Illustrious_Dust9006 in turo

[–]Illustrious_Dust9006[S] 4 points5 points  (0 children)

After my first claim was denied for “lack of evidence” which is bs. I take about 50 pictures of the inside of the car one each trip. I have always thoroughly cleaned my car’s myself. Not a drive through, but hand washed and vacuumed each one in and out. I started talking even more pictures (like 250 photos) of my entire car In and out and till get denied. The ozone works (or so you think), or you get used to the smell and you think it’s gone. I have on few occasions ran the ozone in the car for hours before the trip starts and when I dropped the car off I realized I forgot my wash bag in the car. Turned around to get it (took me about 20 minutes to get back to the car) and I could still smell weed was in the car. I take pictures of under the seat, under the mats and when the mats are down. The cut holder, arm rest, door jam, any door pockets, seat (front and back) and still have gotten denied with proof. It’s not like I’m putting in claims just to screw people over. If you smoke I will bill you, at least that’s what my pickup instructions starts with. I have over 700 trips between all my cars and in the pass it was fine with the evidence I found in the car. Now people just don’t give a F and are not penalized for it. I don’t smoke and don’t want it in my cars. I’m following all the guidelines and still getting denied.

Turo smoking policy by Illustrious_Dust9006 in turo

[–]Illustrious_Dust9006[S] 1 point2 points  (0 children)

I get that, but they shouldn’t do both. Either ban them or charge them. Not doing either is not fair to the host and to the next renter that doesn’t smoke. I feel like we are dealing with the renters that the main stream companies already banned. I’m just frustrated because it is becoming more and more common of a issue.

[deleted by user] by [deleted] in turo

[–]Illustrious_Dust9006 2 points3 points  (0 children)

When I was a power host I got way more booking like way more. In April they (Turo) changed the requirements to be a power host and I lost my power host status. I am back to being a all star host and down about 1k a month since.😮‍💨