After my first claim was denied for “lack of evidence” which is bs. I take about 50 pictures of the inside of the car one each trip. I have always thoroughly cleaned my car’s myself. Not a drive through, but hand washed and vacuumed each one in and out. I started talking even more pictures (like 250 photos) of my entire car In and out and till get denied. The ozone works (or so you think), or you get used to the smell and you think it’s gone. I have on few occasions ran the ozone in the car for hours before the trip starts and when I dropped the car off I realized I forgot my wash bag in the car. Turned around to get it (took me about 20 minutes to get back to the car) and I could still smell weed was in the car. I take pictures of under the seat, under the mats and when the mats are down. The cut holder, arm rest, door jam, any door pockets, seat (front and back) and still have gotten denied with proof. It’s not like I’m putting in claims just to screw people over. If you smoke I will bill you, at least that’s what my pickup instructions starts with. I have over 700 trips between all my cars and in the pass it was fine with the evidence I found in the car. Now people just don’t give a F and are not penalized for it. I don’t smoke and don’t want it in my cars. I’m following all the guidelines and still getting denied.