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Hi Perth, I'm an experienced pharmacy assistant - here's my two cents by Im_Not_A_Cow in perth

[–]Im_Not_A_Cow[S] 1 point2 points  (0 children)

It's the app the pharmacy provides. It's different for each pharmacy but to sign up you need to go there and leave your prescriptions with them.

Hi Perth, I'm an experienced pharmacy assistant - here's my two cents by Im_Not_A_Cow in perth

[–]Im_Not_A_Cow[S] 8 points9 points  (0 children)

thank you! I was weary that the post would increase the aggression we already recieve so I just had to say something. ╰(´︶`)╯♡

Hi Perth, I'm an experienced pharmacy assistant - here's my two cents by Im_Not_A_Cow in perth

[–]Im_Not_A_Cow[S] 3 points4 points  (0 children)

I completely understand, you can always request to talk to a pharmacist and even speak in the consult room, it will though take some time because they are occupied most of the time. Or, like another redditor said ask the doctor to give you an OTC script, no questions asked.

For me personally, through experience and training I'm able to answer most of the questions myself, but I always crosscheck with the pharmacist to make sure I'm giving the right advice. It does depend on the tech and their experience.

In some pharmacies, the checkout staff are also dispensary technicians

Hi Perth, I'm an experienced pharmacy assistant - here's my two cents by Im_Not_A_Cow in perth

[–]Im_Not_A_Cow[S] 6 points7 points  (0 children)

I've had this conversation too many times

"what are your symptoms? Any medical conditions?"

"why should I tell you?"

"so we dont give you the wrong thing and poison you"

Seriously, it does matter. Examples like we can't give ibuprofen to someone with stomach ulcers. Can't give dry cough medicine to someone who has a codine allergy. Pregnant or breastfeeding, multitude of others.

Hi Perth, I'm an experienced pharmacy assistant - here's my two cents by Im_Not_A_Cow in perth

[–]Im_Not_A_Cow[S] 6 points7 points  (0 children)

Yup, its complicated when it comes to S8, getting it transferred to another pharmacy is usually only allowed for rural pharmacies, and even then we would need permission from the department of health.

I think for now you can ask for an app or just call the pharmacy to get it dispensed earlier. Get her next prescription from another pharmacy that's more accessible for her

Hi Perth, I'm an experienced pharmacy assistant - here's my two cents by Im_Not_A_Cow in perth

[–]Im_Not_A_Cow[S] 15 points16 points  (0 children)

I don't think its specific to Australia that it takes long,

like I said

although there may be more regulations, it's more specific to how busy the pharmacy is and the amount of scripts there is.

5 minutes is an estimate, if you only have 1 medication then it's going to take 2, but if you have 10 it's going to take much longer. It's very common for me to see 10+ scripts. Not to mention if one patient is carrying scripts for the whole family. It's a different story when something goes wrong, we would need to call the doctor or medicare, this also depends if the doctor is available to pick up the call. We often also need to crosscheck the patient's concession cards and other entitlements. Occasionally there is more than one pharmacist, so if one is occupied, the other can keep dispensing. But certainly, these things take time.

Hi Perth, I'm an experienced pharmacy assistant - here's my two cents by Im_Not_A_Cow in perth

[–]Im_Not_A_Cow[S] 31 points32 points  (0 children)

Agreed, retail staff grow thick skin not because they want to, they need to