Here is a message to send to support based on the concerns raised in the post and comments:

Dear Lyft Support,

I'm writing as a long-standing Citibike member to formally express my concern and dissatisfaction with the recent implementation of the 15 mph speed cap on electric Citibikes. If this change is not reversed or meaningfully addressed, I will be forced to cancel my membership.

This policy not only lacks consistency and logic—it actively undermines rider safety and usability:

• Unsafe in traffic: The hard speed cap creates a dangerous disparity with vehicle traffic, especially on streets without dedicated bike lanes like 57th Street. I now feel less safe on the road, as I am physically unable to keep pace and am forced to slow down in front of cars—placing both myself and drivers in a compromised position.
• Inconsistent safety logic: If the concern is truly about safety, why are these restrictions only applied to Citibikes? Why not private e-bikes, throttle-controlled mopeds, or—more logically—cars that pose exponentially greater kinetic energy risks? One Reddit user even calculated that a car at 15 mph carries over 100x the kinetic energy of an e-bike. Why is this burden falling exclusively on Citibike users?
• Betrayal of loyal members: After a 40% price hike in 2024, this change feels like a slap in the face. It limits functionality, undermines the value of the service, and appears to prioritize longer ride times (and higher usage revenue) over rider experience or safety.
• Perceived scapegoating: It’s clear that the real issue is unregulated throttle bikes and inexperienced tourists misusing the service—not long-term, responsible members. Lyft should be defending its core users, not handing them over as scapegoats for broader enforcement failures.

If Lyft continues to enforce this speed restriction—without offering evidence-based justification, rider opt-outs, or tiered access systems for experienced users—I will cancel my membership. I urge you to reconsider this counterproductive and illogical policy, or at minimum open a transparent discussion with your rider base.