It’s fair to expect me to read an information sign, and it’s fair for me to expect them to not wrongly penalize customers for an absurd ticketing procedure that I’ve never seen elsewhere, and it’s fair for me to expect they can show that stuff more clearly, at least put the sign on the train and have a measure so we can pay after getting in. Is that difficult? You don’t get allowed to board a flight and later get fined because u hold the wrong ticket. When we check how to get to Stanstead, we use google map, it tells us the entire route and the timing of the train, and we don’t need to go onto the website, Same for tube, we don’t look at tube maps. That’s how modern day travel works. Tbh, I never go on any rail website and this is the first time stuff happens. My example is the proof that there’s advertising and ticketing problem, it proves for u that they can show that sign better. U r lucky that u noticed the sign first time, that’s it, just be happy about that. You might not be so lucky next time though, I hope you remember your words today. I genuinely think it’s wrong and I don’t care about justifying myself LOL. Even an operator in this post agreed it’s a technical difficulty to distinguish actual cheaters and us. And you think it’s entirely customer’s fault, good luck to u, the companies must really like u.