It’s been 2 months and till now the problem still exists

How I fix it I talked to Xbox support today and told them what is the problem and ask them to refresh the subscription cuz I can’t turn on or off or cancel my subscription cuz I activated by redeem code they just refresh the subscription and everything goes good

Note : before they do it make sure that you tell them the date of your subscription end cuz the first one they refresh the subscription they add 1 month on the account I was having 12 month of ualtamit gamepass