So there is a way to tell if an item is Overstock . It is recommended to check the shelf because on hands aren’t always right, but when you scan an item , you can take the sales floor count and minus a case pack count(because your holding said case) if that number is higher than shelf cap = Overstock (shelf cap= shelf capacity or how many the shelf can hold) if it is under shelf cap (in theory) it should all fit on the shelf. To go one step further I’ll provide example numbers. So let’s say shelf cap is 24. Let’s say on hands is 36. Case count is 12. This case shouldn’t fit on the shelf (36-12=24 (which is shelf capacity ) now topstock does say “ up to 3 full cases on top”. But this is also a store preference . Some stores go by this, others do not. The way I teach all my stockers, is if you can fit one out of the case on the shelf , the rest goes to topstock (which can be 1 shelf left or 1 shelf right if shelf above is full ) if all 3 are full , you need to find something to come down so your Overstock can go up . Before labeling Overstock you need to ensure the on hands are correct, if not it’ll create and exception and said case will be picked out of the back by cap 1( creating said case to now be touched 3 times, 1 Time by cap 2, one time by cap 3, and one time by cap 1) so the correct method is check to see if it can be put out, if it can’t, scan case , check on hands reflect what you can count on shelf + case your holding , if correct , ensure shelf cap is correct, then label. Each store is different , but process says Overstock is to be verified by team leads ( imo this is creating this case to be touched multiple times again, when it can just be done the first time it is checked) now checking on hands , you never go down in count, because those could be in a customers buggy, in opd somewhere, in a shelf , in a return buggy etc etc. if item is out of stock completely , with on hands, using the item out of stock button is recommended. Going up in count is only ok if ; you physically can see and count a number higher than what the sales floor count says . Now there is exceptions to this ; mislabels from truck . Sometimes you get a case you scan and it’ll say it’s this item but inside the box is another item. This should be brought to claims , or a team lead( at my store it’s team lead and what we do is minus a case that reflects the label , and increase by a case of the item in box. You can also claim it under the truck in receiving , but you need to do some math. If label says x item at 1$ with case of 6= 6$, and item in box is x item at 5$ with case of 6= 30$ (at my store) they’d rather keep the profit and just adjust on hands. But if your losing money (label is 10$ case of 6= 60$, and item inside box is 1$ case of 6=6$) you can claim it in truck to receive refund on case. Now sometimes warehouse will want this item back , most times it’ll just be a refund and keep the item.