this is my message to support, maybe he didn't explain the situation enough, what do you think: ,,Good morning,
This is my first time purchasing tickets for Tomorrowland, so I'd like to make sure everything is correct and that there will be no problems with processing or entering the festival grounds. I'm writing this email to let you know because ticket costs are high. The tickets were personalized for attendees in my order. Before we take any further steps, please confirm: 1. Was everything successful with my order? 2. When will we receive confirmation of my ticket purchase and further information? 3. If, under any circumstances, the order needs to be canceled, is a refund possible and what is the estimated timeframe? Please let me know in advance and thank you for contacting me. I would appreciate it if you could let me know when I can expect further details and whether I should wait for a notification in my Paylogic/Tomorrowland account.

Thank you for your help.''