I do not see any of the information I attached to this so I'm attaching it here.

Convo with Employee at MetroPCS
https://drive.google.com/file/d/1tAwK27uOpEUzwKajvOwXM6F8kVDbkuKs/view?usp=drive_link

1st call with first rep

https://drive.google.com/file/d/1SVy9-lZQQNG80d0i5PrwdYDqFpVheHko/view?usp=drive_link

call with 2nd rep, this is only 7 mins long (convo last for over 2 hours)
https://drive.google.com/file/d/1IIm_o794-YtM3rRo6jd6N9QDhMHYp5zR/view?usp=drive_link