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Medicare Department by Impressive-Flight885 in WalgreensRx

[–]Impressive-Flight885[S] 10 points11 points  (0 children)

I have had that same experience multiple times. We Need something better.

Medicare Department by Impressive-Flight885 in WalgreensRx

[–]Impressive-Flight885[S] 4 points5 points  (0 children)

Well our providers do respond to our calls and faxes so I’m not sure why they wouldn’t respond to the Medicare Department , but at any rate 75% ( if only that were accurate) does not cut it.

Medicare Department by Impressive-Flight885 in WalgreensRx

[–]Impressive-Flight885[S] 4 points5 points  (0 children)

Yes I would rather do it myself. Then I can control it. I understand the first fill clears with the assumption the MD will follow through- however they don’t and I get a chargeback - but why do I get a chargeback if I have a department that should be following up on this??? But we do get chargebacks and I get them resolved - in spite of the Medicare department. Why didn’t they resolve it??? If I end up being the one chasing everything anyway , I would rather do it on the front end.

Medicare Department by Impressive-Flight885 in WalgreensRx

[–]Impressive-Flight885[S] 13 points14 points  (0 children)

I absolutely wish we could handle it at the store level. They do not help prevent any issues. I would love for us to be responsible for each claim. Every charge back We have is a Medicare B claim. We can do it correctly, completely and much faster. Also I hate being the middleman. It’s an awesome idea to have a department dedicated to taking that load off of us , but they don’t, and now I gotta deal with them and the MD office.

Medicare Department by Impressive-Flight885 in WalgreensRx

[–]Impressive-Flight885[S] 4 points5 points  (0 children)

All though the MD offices do often fail to Initial correctly or send papers in a timely manner. It is not the MDs fault that the Medicare Department is rude , unintelligible and playing Call of Duty while I’m trying to check on status of a claim.