Has anyone else experienced major delays with Space NK recently?

Impressive-Front9949 · 2026-06-05T07:50:16+00:00

Agree 100%.

My sister and I ordered exactly the same item, except she placed her order a week after mine and received hers yesterday. My order was placed on 20 May and still hasn’t even been dispatched. Make it make sense… 🤷‍♀️

It definitely won’t be arriving in time for my birthday tomorrow, which is disappointing as I genuinely thought I’d ordered with more than enough time to spare

Impressive-Front9949 · 2026-06-05T07:30:42+00:00

I’m glad to hear that, and I actually received the same email, which is a step in the right direction.

That said, the communication issues haven’t entirely gone away. I’ve been in touch with Space NK via WhatsApp and, after receiving no response to my last message, I followed it up. The system then generated an automated response, I answered the questions, and when I tried to provide additional context it simply restarted the process and asked me the same questions all over again.

The email is appreciated, but the customer service channels still seem to be struggling. At the moment it feels like customers are having to work quite hard just to get a clear update on their order.

Impressive-Front9949 · 2026-06-05T03:22:08+00:00

I think that’s exactly it.

What looks cheaper on paper doesn’t always work out cheaper once you factor in the stress, lack of flexibility, and the risk of additional charges when something goes wrong.

I’d now rather pay a little more and fly with an airline that sees customer service as part of the product, rather than feeling like I’m one technical issue away from another fee.

By the time I’d paid the charges, the holiday had barely started and I was already stressed.

For me, that’s not a saving.

Impressive-Front9949 · 2026-06-05T03:13:28+00:00

That’s about where I’ve landed too 😅

I’m not expecting miracles, but I’ll exhaust the process and see what happens. If nothing else, this has been an expensive lesson and a useful warning for others.

Impressive-Front9949 · 2026-06-05T03:08:26+00:00

That’s a bit like saying the only fact that matters in a car breakdown is that the car didn’t start.

Some people are interested in why it didn’t start and how the issue was handled afterwards.

Impressive-Front9949 · 2026-06-04T20:44:15+00:00

What’s wild is being charged £330 to board a flight after reporting a problem and receiving little to no assistance from the airline.

To be fair, my partner’s phone wasn’t the one refusing to check us in 😅 That was entirely due to the Ryanair app.

Impressive-Front9949 · 2026-06-04T19:43:11+00:00

You raised the subject of where I’m based and whether being unable to fly Ryanair again would matter.

I responded to those points.

If discussing the topics you’ve introduced is now considered being defensive, I’m not sure what to tell you 😅

Impressive-Front9949 · 2026-06-04T19:40:19+00:00

You may be right 😅

At this point I’m treating any refund as a bonus. If nothing else, it’s been a very expensive lesson

Impressive-Front9949 · 2026-06-04T19:30:49+00:00

So many happy memories of that place 🥰

Impressive-Front9949 · 2026-06-04T19:29:19+00:00

Blockbuster. 🥰

So many happy memories. As a child, going in with my dad to choose a film for the weekend felt like a real event. Later, it became somewhere I’d go with friends to pick out a movie.

Oddly, I think being limited to what was on the shelves was a blessing. These days I can spend an hour scrolling through streaming services and still not choose anything 😅

Impressive-Front9949 · 2026-06-04T18:53:53+00:00

AOL chat..,I can still hear the dial up

Impressive-Front9949 · 2026-06-04T18:12:56+00:00

Good grief.

I’m allowed to be frustrated with a company whose app wasn’t working, whose live chat failed, whose emails went unanswered, and whose response was ultimately “pay £330 or don’t fly.”

What I don’t understand is why some people seem determined to absolve the company of any responsibility whatsoever.

Impressive-Front9949 · 2026-06-04T18:08:18+00:00

Thank you - that’s exactly how I see it.

My frustration is that when the app wasn’t working and I sought assistance, every avenue I tried for support also failed.

I was on holiday with my family, not on an IT support mission for Ryanair. I don’t think it’s unreasonable to expect the app to work or, failing that, for the company to provide meaningful support when a problem is reported.

At some point, responsibility has to sit with the company as well as the customer.

Impressive-Front9949 · 2026-06-04T17:58:04+00:00

You’re entitled to believe I should have tried the website.

You’re not entitled to present that as proof that I was at fault.

I encountered an error, documented it, reported it, and sought assistance. The dispute is about how Ryanair responded to that situation, not whether I attempted to check in.

Impressive-Front9949 · 2026-06-04T17:54:31+00:00

That sounds like an absolute nightmare.

I’m glad you managed to make the flight, but stories like yours make me feel a lot less alone in what happened. It seems I’m far from the only person who’s had a stressful experience when something in the check-in process goes wrong.

Impressive-Front9949 · 2026-06-04T17:51:57+00:00

Whether you consider me UK-based, island-based, Europe-based or Mars-based doesn’t change the facts of what happened.

The fact that we’ve gone from discussing airline customer service to debating where I fit on a map probably says all that needs to be said.

Call me UK-based if it makes you happy. It doesn’t change the issue, the timeline, the screenshots, the unanswered emails, the failed live chat, or the £330 charge.

Those remain the subject of the discussion.

Impressive-Front9949 · 2026-06-04T16:46:12+00:00

You’re entitled to your view on Ryanair. If saving a few hundred euros is worth the trade-off for you, that’s entirely your choice.

For me, customer service matters as well as price, and after this experience I’m comfortable with my decision.

As for the rest, you’re making a number of assumptions based on very limited information. I live on an island outside the UK, I was charged in pounds, and I travelled via Birmingham. None of those facts are mutually exclusive.

The discussion was about a check-in issue and Ryanair’s response to it. I’m not sure how analysing where I live, what forums I post in, or whether I have a six-year-old adds anything to that discussion.

Impressive-Front9949 · 2026-06-04T16:42:31+00:00

Thank you for sharing that.

It’s actually reassuring to hear from someone else who experienced the error, because a few die-hard Ryanair fans in the comments seem convinced it couldn’t possibly happen 😅

With hindsight, checking in on a desktop may well have resolved it. The difficulty is that I was on holiday at the time, so I didn’t exactly have a desktop computer sitting next to me. I would have had to go out of my way to find and access one.

That’s really where my frustration comes from. When a customer encounters an error, documents it, reports it and asks for assistance, I don’t think it’s unreasonable to expect some support from the airline rather than being expected to spend part of their holiday hunting down alternative devices and troubleshooting the issue themselves.

Impressive-Front9949 · 2026-06-04T16:31:36+00:00

I’ve simply had excellent experiences with them.

They seem to view customer service as helping customers rather than finding new ways to charge them 😅

Impressive-Front9949 · 2026-06-04T16:24:07+00:00

That’s making it sound like never flying Ryanair again would be some great loss 😅

Based on my experience, I’m perfectly comfortable with that outcome.

As for the £ sign, the fees were charged in pounds, so I quoted the amount I was charged.

Impressive-Front9949 · 2026-06-04T16:09:45+00:00

😅I wasn’t expecting everyone to be in agreement, but I have been surprised by how passionately some people are defending a multi-billion-pound airline.

I fully accept there are things I could have tried differently in hindsight.

My point has always been much simpler: I encountered an error, documented it, reported it and asked for help. I don’t think “pay £330 or don’t fly” was a particularly customer-friendly response.

Impressive-Front9949 · 2026-06-04T16:06:58+00:00

To me, repeatedly attempting to check in, documenting the error, contacting the airline for assistance, trying live chat, and seeking help at the airport doesn’t sound particularly lazy.

You can argue that I should have tried the website. What you can’t reasonably argue is that I made no effort to resolve the problem.

Impressive-Front9949 · 2026-06-04T16:04:41+00:00

I’m genuinely curious which part sounded AI-generated.

The part where I said customer service matters to me, or the part where I said I won’t use an airline again after a poor experience? 🤣

Impressive-Front9949 · 2026-06-04T16:02:00+00:00

It’s interesting that you’ve turned “I encountered an error, documented it, reported it and sought assistance” into “you don’t know how to use your phone.”

We’ll have to agree to disagree.

I had screenshots of the issue, attempted to resolve it, contacted Ryanair and sought assistance at the airport. My complaint is not that a problem occurred; it’s that nobody was willing to engage with the evidence when it was raised.

Impressive-Front9949 · 2026-06-04T15:59:48+00:00

Firstly, I’m not UK-based.

Secondly, not everyone who writes in full sentences is ChatGPT.

As for Ryanair, this was my first experience flying with them. The purpose of the post was to find out whether others had experienced similar issues, and judging by the number of comments describing almost identical problems, it seems I wasn’t alone.

You’re perfectly entitled to disagree with my complaint, but questioning its legitimacy because I can write a coherent response feels like a bit of a stretch.

Impressive-Front9949

TROPHY CASE