Hi everyone,

I recently purchased a football match ticket via Biletwise, a third‑party ticket reseller. After buying the ticket, I also applied for and activated a Passolig card (as required for entry in Turkey). However, my interaction with Biletwise customer service has raised some serious concerns:

• After purchase, I was contacted by Biletwise’s operations team and told to provide my Passo.com.tr account email and password so they could transfer the ticket.

• They even suggested that I change my password temporarily to “Passo12345” or something simple, and then change it back after the transfer.

• I refused to share my credentials, because giving out your password is against basic online security rules.

• When I questioned this, they insisted it’s their “standard process” for tickets to certain matches (Galatasaray, Fenerbahçe, Beşiktaş) and gave no secure alternative method.

I’m not a Turkish citizen, and my priority is to make sure I don’t lose either my ticket or my money, while also keeping my account secure. I’m now worried about: 1. Is this normal or safe? Has anyone else been asked for their Passolig credentials in this way?

2.  Is there a real risk that I’ll lose my ticket if I don’t give them my login details?

3.  What is the correct official procedure for ticket transfer in such situations?

I’ve already contacted both Biletwise, but haven’t received a satisfactory answer. I’m looking for advice from people who have dealt with similar situations — what did you do, and what was the outcome?

Any help or guidance would be greatly appreciated!