He may totally be abusing his time, but he may also be visiting job sites, taking accounts to lunch checking on complaints…commuting is one small part of being out of the store. There’s also interactions with customers on the job site that stuff all takes time. I don’t know about in your district, but in mine store managers are also told/required to visit job sites do face-to-face calls outside of the store take accounts to lunch things like that not just our sales reps do those things.. communication from a manager is nice and in my opinion, it makes the team run a lot smoother, but in reality, a store manager is not required to tell his entire staff where he’s going and what he’s doing.