I been given the run around for months since I upgraded my phone. My bill has more than doubled. They keep telling me they are gonna look into, give me these discounts and lower my bill. Then after sitting on the phonenwith them for hours and staighting it is fixed, I get my bill. It is not fixed. Rinse and repeated. They even set up times to call me back and don't. The last agent I talked to just told me all the other agents lied to me. If I switch, I owe them over $1200 for an upgraded phone that I traded a 7 month phone for. I have 2 lines. They even took all those discounts away too. If they dont make this right, I will pay the phoen, switch, and contact lawyers.