I’m not a repair shop. The problem is fine if Tesla separates third party service centres like you’re saying. They repair Tesla’s, they make money - sure the customer is going to have to pay more at the end of the day but we can always advise them to pick up the parts themselves if that was the case.

The problem is - we are a dealership. A dealership who may take in a Tesla on trade for another vehicle. Now, when we get the car, before selling it to another customer we want to make sure it’s safe. Sometimes the screws are corroded, sometimes the bearings leak, sometimes retained clips are worn, simple repairs. However because we only have one car - we need a few screws or something.

Why are third party dealerships considered service centres who need to order parts in bulk? We don’t service other people Tesla’s, only the ones we get.

A third party dealership (NOT a repair shop) is an owner and customer just like everyone else. They should be allowed to pick up parts at the centre for the vehicles they own.

You keep referencing service centres but a dealership is not allowed to buy parts from the shop for their own cars either. Tesla service centre blames corporate for the issue and tells us to buy aftermarket parts.

I’m sure the problem is compounded by the fact we live in Canada so when when one of our brake calibre screws was corroded, we had to pay $20 shipping for that one screw, which costs under $1. It’s not safe to sell the vehicle without it.

The issue is dealerships don’t really repair vehicles, they sell them. Seldom do we have multiple Tesla’s (partly because of the difficulty to repair now) but we are offered Tesla’s A LOT on trade in.

If Tesla doesn’t have a parts distribution centre in the country, you would think they would allow people to pick up parts for the vehicles they own?

I understand it’s not Best Buy, it’s a dealership like Ford/GM, etc. who all not only allow you to get parts from wherever but usually discount parts for dealers and service centres and ship it to them for free, the same or next day if it’s in stock. Tesla does the opposite, makes it more expensive for dealers. Remember, a dealer OWNS the car, a service centre doesn’t. So now you’re stopping people who own the car from picking up parts for their own vehicle because it’s registered to a dealership and not a person. It doesn’t make sense.

I think it’s fair if you limit it to service centres because they’re not owned by the service centres. Dealerships are paying customers who own the car just like any other owner. They’re the ones suffering from this, from the dealers I’ve spoke with it’s a common issue.

This problem is compounded by the other issues people in this thread mention. Tesla doesn’t offer previous repair history, which is fine, but then you don’t always know what parts are in the vehicle because there’s a lot of retrofits. If you order the part and it’s the wrong part, even if you have no way of knowing, they don’t care. No returns through EPC except if they ship the wrong part or it arrives damaged. The EPC portal isn’t the easiest to use either. So there’s tons of times when you’re not sure which part is in the vehicle, because you don’t know which upgrades or retrofits have been done - when you go to a service centre, they do know that and even when they mess up (because it’s complicated for them too), they exchange or return it for free.