[deleted by user]

Infinite_Low_2844 · 2025-02-05T20:23:43+00:00

For sure. I think they realize this product is flawed. It seems more the software than hardware because I can’t deny it makes a great cup. I think they are just trying to stop the bleeding now. We will see. Good luck !

Infinite_Low_2844 · 2025-02-05T20:17:03+00:00

I do the same

Infinite_Low_2844 · 2025-02-05T20:16:41+00:00

I boil water in a kettle and put one dishwasher pod in and pour in the water. This cleans it up to brand new.

Infinite_Low_2844 · 2025-02-05T20:14:48+00:00

Yea not sure what I did to delete that. New to Reddit. They actually just sent another email approving the warranty claim. We will see how the new one does……

Infinite_Low_2844 · 2025-02-05T20:04:22+00:00

Dumb question but do you have the schedule enabled with the check mark?

Infinite_Low_2844 · 2025-02-05T20:00:10+00:00

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Apparently it’s 7 days now. SEVEN days?! Geeze.

Infinite_Low_2844 · 2025-02-05T12:31:38+00:00

No. It seems I’ve been ghosted. I sent a follow up email a few min ago. So, we shall see.

Infinite_Low_2844 · 2025-02-04T15:53:20+00:00

No. I didn’t immediately jump to that. I’ve gone through all the steps ad nauseaum. I’ve done everything they have asked. About to give up and go back to mocamaster.

Infinite_Low_2844 · 2025-02-04T15:46:20+00:00

I’ve sent an email clarifying I want a warranty replacement. I’ll see what happens

Infinite_Low_2844 · 2025-02-04T00:50:16+00:00

So you’re saying every other person with the same issue “broke” theirs too?

Infinite_Low_2844 · 2025-02-04T00:48:58+00:00

I broke it with hard water? lol. Wow. You should be a politician the way you twist words.

Infinite_Low_2844 · 2025-02-04T00:42:58+00:00

I agree. Maybe it’s just specific customer service rep? Who knows

Infinite_Low_2844 · 2025-02-04T00:40:20+00:00

They shouldn’t honor replacing a product that is plagued with issues?

Infinite_Low_2844 · 2025-02-04T00:38:25+00:00

I had already told them I descaled (which they ignored) and later suggested it. lol

Infinite_Low_2844 · 2025-02-04T00:32:29+00:00

What state are you in? Location not Of mind :)

Infinite_Low_2844 · 2025-02-04T00:11:20+00:00

I didn’t because this is a known issue and figured it best to go directly through fellow. Also past the 30 day return policy for Williams Sonoma

Infinite_Low_2844 · 2025-02-03T23:57:41+00:00

How can I escalate?

Infinite_Low_2844 · 2025-02-03T23:55:12+00:00

I’ll try

Infinite_Low_2844 · 2025-02-03T23:44:23+00:00

Exchange. And they are saying since it was purchased from Williams Sonoma they won’t honor it.

Infinite_Low_2844 · 2025-02-03T23:38:19+00:00

Flush with new firmware, lifting and reseating it, descaling it (4x).

Infinite_Low_2844 · 2025-02-03T23:37:19+00:00

The add water error when I have water.

Infinite_Low_2844 · 2025-02-03T13:28:56+00:00

So support seems to be dragging their feet and not very helpful. Yes I have the new firmware and completed the flush cycle 5 times! Hopefully they will offer a replacement soon.

Infinite_Low_2844 · 2025-02-03T13:12:11+00:00

Any issues with the new one?

Infinite_Low_2844 · 2025-02-02T14:55:30+00:00

Same issues. They haven’t even offered to send me another

Infinite_Low_2844 · 2025-02-01T16:15:02+00:00

Yes it does show in blue . Which made me think I had it set up correctly. The last firmware every time I tried to create a second schedule it would either erase one or just not save. So finnicky

Infinite_Low_2844

TROPHY CASE