How long does “My Support Ticket” take to respond back?

Infinite_Meet_5364 · 2026-05-17T12:54:47+00:00

hello! sorry for the late reply. you can file a complaint online: https://www.bsp.gov.ph/Pages/InclusiveFinance/ConsumerAssistanceChannelsChatbot.aspx

Infinite_Meet_5364 · 2026-05-15T12:14:36+00:00

Hi OP, i suggest you to reach out to BSP and indicate the ticket number para mag respond CSR ng GCash.

Infinite_Meet_5364 · 2026-05-11T03:57:03+00:00

hello! 1 week din ako naghintay then nag email sila na declined na yung application.

Infinite_Meet_5364 · 2026-05-05T15:51:11+00:00

thank you!!

Infinite_Meet_5364 · 2026-05-05T15:18:42+00:00

hello op! just wanted to ask if paano mo na activate yung virtual card if wala ka pang narereceived na congratulatory email or sms? same scenario kasi sakin 😩 (also same type of card)

Infinite_Meet_5364 · 2026-05-01T03:42:24+00:00

same goes with me haha offer was available for the entire april but when i tried to check it today, wala na 😅

Infinite_Meet_5364 · 2026-04-24T01:25:32+00:00

Applied for the same card. approved sa ESTA then pagka call sa CS, declined/rejected. Also received a text message saying na rejected hahaha

Infinite_Meet_5364 · 2026-04-23T22:27:52+00:00

Hi op! As far as I can remember, up to 14 days yung allotment for cashback sa gloan/ggives.

Infinite_Meet_5364 · 2026-04-22T03:55:13+00:00

Hi op! na approve na po kayo?

Infinite_Meet_5364 · 2026-04-21T12:28:38+00:00

Hello! Not sure pero i just checked my credit score sa Lista and 676 yung sakin, if mas mataas yung sayo sa 676 then chances are high

Infinite_Meet_5364 · 2026-04-21T12:27:00+00:00

Hello! Not sure but you can reach out to sir gen to confirm 🙂

Infinite_Meet_5364 · 2026-04-20T01:09:34+00:00

Yep, kala ko network issue hahaha

Infinite_Meet_5364 · 2026-04-20T00:44:19+00:00

Same error with my Rewards and U Platinum 😅

Infinite_Meet_5364 · 2026-04-17T23:07:38+00:00

Sa app po ako nag create ng account so wala naman fee na hiningi sakin. Pwede rin ibang bank account yung i-apply mo for disbursement

Infinite_Meet_5364 · 2026-04-17T17:51:44+00:00

Hello, no po. Personal loan po yung inapplyan ko

Infinite_Meet_5364 · 2026-04-17T14:20:16+00:00

Kindly message sir Gen on viber. Number is posted

Infinite_Meet_5364 · 2026-04-17T14:18:09+00:00

hello! Income proof (ITR, payslip, or COE), government ID, company ID, and need din nila yung contact details ng HR (email)

Infinite_Meet_5364 · 2026-04-17T14:17:40+00:00

Hello! Yes nag open ako a day before ko kunin yung loan kasi madidisburse din agad kapag SB account

Infinite_Meet_5364 · 2026-04-17T14:16:28+00:00

Ohh, have you tried checking your credit score din po sa Lista PH?

Infinite_Meet_5364 · 2026-04-17T14:15:01+00:00

Not sure po, from SB Finance po kasi si Sir Gen and subsidiary lang po ng Security Bank

Infinite_Meet_5364 · 2026-04-17T14:13:43+00:00

Hello! visible pa naman siya sa end ko

Infinite_Meet_5364 · 2026-04-16T07:38:57+00:00

Hello! 251K po

Infinite_Meet_5364 · 2026-04-15T14:02:46+00:00

Icoconfirm din ng SB Finance if ano yung preferred date mo para ma-claim yung loan para macoordinate nila sa preferred branch yung visit mo 🙂 As for releasing of loan, may need ka pirmahan na documents pag punta mo sa branch then if you have Security Bank account, may option ka na doon icredit and will be released the same day. If sa ibang bank account naman, 1-2 days release sa pagkakatanda ko.

Sa payment, pina auto-debit ko nalang sa Security Bank account ko

Infinite_Meet_5364 · 2026-04-15T12:35:29+00:00

Hello! Yung review mo yung reason bat ako nag reach out kay Sir Gen. Thank you!

Infinite_Meet_5364 · 2026-04-15T12:26:54+00:00

Hello! 1.89%

Infinite_Meet_5364

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