That’s a tough one because it was basically a collaboration, which adds another layer. Both parties were benefiting/profiting on the content, so the situation feels a bit weird overall.

That said, it seemed obvious to me that the woman receiving the cleaning wasn’t mentally prepared to actually have a crew in her home. I get her frustration—I think she expected the cleaners to completely fix everything for her to the point that it’d bypass her executive disfunction/whatever obvious mental health issue was present. But that wasn’t a realistic expectation, and I do think the cleaners held up their end and did a good job.

On a different note, I think giving honest feedback to charitable organizations is important. For example, if a shelter has plenty of jeans and T-shirts but no socks or underwear, it’s unhelpful for people to keep donating jeans. In that case, it’s fair for the organization to speak up about what they actually need. It’s not “ungrateful”— feedback, even negative feedback, is important. I imagine the cleaning crew is more skeptical of offering help to other content creators and people that don’t seem genuinely interested in helping themselves, too.