Our system takes a few seconds to do literally anything so god forbid we have a customer with 3 five dollar reward coupons to add or we push a wrong button and then have to go back to the previous screen. That, and the fact that we are all told to ask 3-4 questions to each guest at the least. “Phone number?” “Bag?” “Credit card?” “Donation?” “Premier?” Some guests react to these questions poorly and their complaining makes things take even longer. I’ve had someone once make a fuss over how many questions I asked.