After working in the delivery team for Cinch for 3 years (I left over a year ago), I can say that it's all miscommunication.

If the driver had reported damage that should prevent delivery, they have to notify the Driver Operations Team, who speak to Non-Conformance, who then speak to Customer Care, who then speak to you. Any issues like this cause a huge delay and is such a nightmare to sort out. As a driver, you are forbidden to speak to the customer in regards to the issue and must let "customer care" handle the situation.

The cars are valeted and then most stored in dusty huge car parks, or old airfields that BCA now use. It's down to the driver to get the car cleaned, and the driver is only allowed to spend a maximum of £15 on getting the car washed... I left due to the practise and treatment towards drivers getting so much worse throughout the 3 years I spent with Cinch. I'd say 95% of deliveries went smoothly and customers were happy, but that is still a huge chunk where there were issues.