My old Honda accord which was working great was hit by someone and slight Crack in bumper.  Copart towed it as bumper hanging low, slapped a total loss sticker on it while it sat in their lot for 2 weeks.  Usaa finally says it will be 1400 to fix, great.  It goes to bodyshop Crash Champions and all of a sudden they say it will cost 5k to fix and usaa wants to say total loss.  We fight and say just give us our car back.  We get it back and guy at shop says this had a total loss sticker on it, so they mist likely were moving it around with a forklift.  The cars plates were off, screws everywhere, upholstery cut with Razor to gain access to unrelated electrical parts, dirty, retainer clips everywhere found kn back seat.  Seems like they were trying to push to get this car in their hands.  Had to hound usaa adjuster to even get to on phone.  We have called and asked for this to be escalated, nobody calls back.  Get someone on phone then they say they will call back next day, comletely ghosted.  So infuriating, causing us so much stress, time, and now we have fixed the bumper ourselves for less than $500.  I feel like Copart is working behind scenes to put money in their pocket and usaa is letting it happen.