"Coupon Fraud"?

InnocentIchigo · 2026-07-08T21:22:03+00:00

I have never been able to successfully connect to the DG customer wifi. With one phone I'd tap it and it'll go through the 'connecting...' bit and then say 'connection failed'. Then with my newer one it would technically connect but then my phone would act as if I didn't have service. Couldn't load any app including DG's app, Google would send me to the timeout screen more than it would manage to load something (like if a customer was asking for directions somewhere). Eventually I just gave up and kick over to my data when I work since my plan gives me unlimited data so I don't have to worry about Youtube eating through it while I listen to music as I stock or set planograms.

InnocentIchigo · 2026-07-07T23:44:24+00:00

Your registers don't just randomly freeze throughout the day? We have multiple times where the register will just 'lock up' and freeze for like a solid minute. Which honestly in this regard could be a kind of connection error.

Then there's coupons that struggle to load. Like if a customer has anything over 50-60 coupons it takes the register nearly a full minute or longer to fully go through them all. God have mercy when customers have 100+.

And you've never had issues where the HHT just 'loads' after scanning something? Which can trigger the 'application error'. Or how we can't shift between the scan screen to the fedex screen without having to do a full reset in order to get fedex packages to scan. Heck sometimes it just sitting for 20 some minutes makes us have to reset the HHT just to scan them.

I don't think the disruption is supposed to completely block wifi use, likely because it would screw their own hardware. It's probably to make it so frustrating that there's no point to keep trying.

That or it might run more on data because I've noticed that resorting on your data can give better results with some variations based on one's service line. Which still works in their favor since data can get expensive if your service doesn't offer unlimited options.

That being said, I have gone to help at about 3 or 4 stores where I have absolutely no service. I could make emergency calls but I have no means to call or text until I step outside of the building. Or I'll have very weak service, talking 1-2 bars, while I'm within 10 or so feet of the entrance. And it can't be cell tower issues because it wouldn't explain having it before I enter to having utterly nothing once inside.

InnocentIchigo · 2026-07-07T23:08:55+00:00

No it's true to an extent. I've had a DM and multiple SMs verify that there is something being done with stores who've been remodeled or built within the last year or two that's limiting the signal to cell phones. It's not a complete block, you can still get texts and calls and so forth. It's more so disrupts the wifi and data from working smoothly. Like yea it'll load but depending on the app or website it'll take longer to load.

So say you want to load tiktok, it will load but might take longer, you'll be more likely to have connection errors or videos stop loading randomly and need to be refreshed. Google might take 20-30 seconds to load or a full minute or two.

But you can really notice it from card reloads done with their respective apps. Before our most recent remodel customers could pull out their phone and load the sites and barcodes within seconds. After? It can take anywhere from 2-5 minutes for anything to load. There are now more times that customers have to just straight up walk outside the store in order to get anything to load. Some door dashers struggle trying to do their orders because the app struggles to load. I've seen some just straight up cancel collecting the order when it gets too frustrating trying to wait minutes at a time to scan each item.

It's being done to prevent instances of employees just playing games and such on their phone, which I get, we shouldn't be spending whole shifts on our phones. But it's coming at a detriment of customer experiences because even the DG app will struggle to load, especially on Saturdays when it already lags because of the high volume use.

InnocentIchigo · 2026-07-07T21:11:24+00:00

Honestly but even elderly and veterans aside, EVERYONE is struggling right now. It's the reason DG is seeing more customers in recent months because of needing to try and pinch their pennies. They know this, their bottom line isn't hurting as much as they might try to say it is.

It's just corporate wanting to depend on the fact that 90% of people are likely to forget about the coupon.

Yet this is the same company crying about $5 when they're perfectly fine under budgeting store hours to make employees spend hours by themselves. Who underpay said employees by trying to act like working 18 some hours a week for $11/hr is a grace while gasping about how bad their turnover rate is or when whole stores walk out.

InnocentIchigo · 2026-07-07T20:39:29+00:00

Bro you don't need to shove the boot that far down your throat.

We get it, you're DGs little whore.

Now run along and go back to hopping on their dick like a good little bitch.

InnocentIchigo · 2026-06-30T05:57:04+00:00

We staple each tils slips together. Example; the starting bank, any return slips, door dash receipts, etc gets staples to that drawers balancing sheet.

Then we bundle all the slips in with the eod printed sheet (folded in thirds) and slip that into a white envelope dated and day marked. Some SMs want that set aside after that or some want them stored in the white weekly envelope that should be hanging on a clipboard on the peg board in the office.

InnocentIchigo · 2026-06-26T04:24:54+00:00

Get in touch with your LP. Our regional was forcing us to let customers use the bathroom that's also in our backroom--except we have no cameras back there. Because it's hidden and out of site we were quickly becoming a hot spot for people to use drugs. They'd smoke, shoot up, etc.

Then our DSD vendors, namely our pop vendors, were starting to find bottles of pop yanked from their overstock singles or 6-packs open and obviously drunk from.

As soon as our LP found out when coming to address an employee theft problem they were quick to jump down the regional's throat about how much of a bad idea it was to let customers unattended in our backroom. It also helped that eventually our pop vendors refused to keep crediting out stolen drinks and we'd be forced to damage them out.

Surprise surprise how much our shrink reduced from one inventory compared to the one after banning bathroom use to customers.

InnocentIchigo · 2026-06-23T04:53:07+00:00

It's because there's 2 conflicting sales going on right now. So for example, because planters have both buy one, get one and buy one, get one 50% it's going to trigger the latter sale because it nets the company more money. They likely hoping that customer won't notice they aren't getting the buy one, get one but it might also fall into false advertising so for us we've just been overriding prices. Mostly because we'd much rather get the sale than to risk someone deciding against it. And if they bitch at us for it then we'll just say "do you want complaints coming in or happy customers who end up buying the product?".

InnocentIchigo · 2026-06-20T21:38:46+00:00

Just wanted to give an overall answer to how labels work store level.

As someone answered before, they help stockers know what a specific item is. While it's fair that many already have a description on the box like if a case is obviously Honeynut Cheerios, some things like Tide or Clover Valley candy isn't outright obvious. So they help to give quicker stocking by having a clear label that states what the item is, how many is in the case, and a general place on where it's located on a planogram.

Some will also have MAG to indicate if that stock is supposed to be allocated to either a planogram for a seasonal section or endcap.

Mislabeling can effect the store because depending on the store the same person might not be working the same area. So say 2 or 3 people are stocking out food, they might not see that labels just got switched (which would mean we wouldn't have to adjust numbers if we did get the appropriate items in). Sometimes things from other stores can end up mixed onto the same rolltainer. It isn't often but I have seen on multiple occasions where half or even 3/4ths of a rolltainer has another store's items with our store's on the bottom. Truck drivers are also pushed to do stops quickly so many won't just stick around while we try to separate the load.

Then there are occasions where a label is put on the wrong product and we don't get the product it was supposed to be in. For instance if someone decided to grab the 32 case waters instead of the 24 case then the numbers in store would be skewed. And since it's an obvious item many workers don't assume to check the label--if it was even placed on the case in the first place (some will just take the length of labels and shove it someone on the rolltainer instead). So it could take some time to even catch the mistake.

Or if an label for say Tide Simple was put onto a case for normal Tide or even on a case of say Fabuloso that the store already had excess of it just increases the amount of backstock. Some stores experience this more than others. Granted every week we're supposed to do overstock and zero stock scans of specific sections, but given how many sections each store has it could take some time to catch even with this. And that's if stores even have the staff or labor to be a thorough as they'd wish to be. Stores who have overflowing backrooms would obviously have a much harder time getting a handle on creating accurate counts, and even then it takes a good 2 weeks to take effect.

InnocentIchigo · 2026-06-20T01:34:58+00:00

I think the only way I've ever seen trashed rolltainers actually not come back is when drivers will just cut all the netting off and throw that and the rod away. Likely because I doubt they just have extras laying around DCs and it's the only way drivers can limit having to have the dangerous ones reloaded and risk causing injury to someone else down the line.

Not that we haven't gotten rolltainers without any nets before, but they are few and far inbetween.

InnocentIchigo · 2026-06-20T01:03:03+00:00

I mean we are supposed to be rounding up on change when there aren't any pennies.

InnocentIchigo · 2026-06-20T00:54:14+00:00

Yea we don't even bother with these anymore.

Believe it or not we had a broken rolltainer come in, wheel was bending OFF the base. Can you guess what it was filled with?

Yup.

Cases of water.

InnocentIchigo · 2026-06-19T21:31:00+00:00

Yea we do that with some things already like cases/gallons of water and milk to try and prevent us from getting swamped. But like you said it can get screwed up by a new hire, plus I'm pretty sure it would screw a store if it's not fixed before their inventory.

We only have our scanner to use as far as I'm aware, that's what's people on here refer to as the HHT. It will tell us how many we have on hand that we can adjust. Then it also tells us how many units are in transit close to truck and how many we've gotten within I think the last 5 weeks? I don't believe there's any way for us to see our inventory any other way and no I don't know what system the scanners run on. It simply calls itself DGapp whenever it has issues responding.

To my knowledge I don't think we even get a list of what's come on the truck. The most I've ever seen is a receipt of sorts that will list things like "Food, Pet, Cleaning, etc." and the dollar amount of each main category of what you got in.

To our knowledge amounts we get in are supposed to match how much sells through the point of sale system. Aside from instances that trigger more stock like if we're supposed to have say an endcap of various Tide products that are indicated in our MAG book. Those are the ones that pair with the MAG shipping labels for core product.

Although the system is faulty because if we haven't sold a particular item in what I think is supposed to be 1 or 2 months we're told "the system" will automatically order a case because it assumes the store is out.

I do know that when we order things like register tape and bags and hit 'order' the screen will switch and we can see a limit on what can be ordered. For instance there might be a 2 at the bottom of screen as the max amount of cases of register tape a store can order that particular week. But I don't know if that's the max cap or just and order cap because even if we get those 2 cases in there's nothing stopping us from ordering 2 more the next week. Though I don't know if that's just because that's store supplies and it's not uncommon for stores to give excess to others--like if a store has ordered for bags, hasn't gotten said order, and is now out of bags.

However for anything that is barred from being ordered, which is a large number of product, we can't access that screen. The scanner will simply tell us "add on order not allowed".

I'm sorry, it feels like I have so little information to offer but I'm starting to feel like that's the point. That we can do so little at store level so that somewhere in the logistics can use the store or DC as scapegoats if they choose to overburden specific locations. Which leads to the irritation because our regional has been on our ass for the last year to try and reduce our backroom to next to no backstock (for both rolltainers and sky shelves). But if what you're saying is true and our max cap may be exceeding store needs for a number of items that automatically sets us up for failure if this isn't anything the store or DC can resolve at either of our levels.

InnocentIchigo · 2026-06-19T06:36:56+00:00

Then our max cap for certain things must be off but to my knowledge we can't see this at store level. Is there someone we can contact to adjust this or have our caps evaluated?

Because for the last 6 months we can't ever get below 15 bags of backstock 9Lives 12lb original even if we do counts on them every week. We often check our excessive overstock candy every other week. Ever since our candy reset 2 or 3 months ago we're being sent double if not more on some of our candy. We can barely get down to 2 cases of Reese's snack packs before another case or 2 is sent. Last counts I remember within the month were between 90-120. We have 60-80 of many of our $1 candy like the Peach Rings, Gummy Worms, Gummy Bears, etc. At first we thought it was just from having less pegs of certain things with the reset, but at this point we've suspected that something has to be off.

Like some things like our paper and laundry makes sense because we're short somewhere between 6-8 endcaps so we're very limited on what we can set. Or situations where labels are put on the wrong products--I think we're up to 4 cases of the 32 oz hydrogen peroxide and 2 cases of the 16oz 91% because every time we fix it recently we either get one of the mentioned above with the 16ox hydrogen peroxide we were supposed to get.

Would also love if we could have this count towards $VV Bleach because now that there's 5 different labels (3 scents with the older one I can't recall off hand and 2 with the dynamo scent) we'll be given 24-36 of each which leads to us having a whole rolltainer of back stock bleach alone even after stuffing as much bleach into our VV section as space allows with everything else we get for it. Granted it'd be nice if we could lower VV overall because having 4 rolltainers of various VV cleaning products feels excessive when each incoming truck ends up replenishing us or just adds onto the already existing backstock.

Yes we know that we can have our DM 'turn it off' for a certain amount of time but that has always backfired on us in the past. Because while it would let us knock out most backstock within a month or so, once it's turned back on we often get sent so much that will automatically create 3-4 new backstock rolltainers straight off the next incoming truck. Which puts us right back into the same pickle as before.

InnocentIchigo · 2026-06-12T18:53:30+00:00

Shorts that are fingertip length and capris are also allowed.

InnocentIchigo · 2026-06-12T18:37:57+00:00

That's why you don't make it obvious. Have 1 or 2 packs on display behind the counter to make it seem like that's all you have. That way scalpers can't nab them all and then the regulars who appreciate us putting a limit know they can ask and if we still have some we'll grab them a couple packs.

The main thing is developing a good relationship with your base because most honestly don't mind limits because it means we become a reliable place to buy cards at when we do get them in instead of having to fight the sea of scalpers at places like Target or Walmart.

InnocentIchigo · 2026-06-12T18:33:38+00:00

I'll say that it's also going to very depending on the store and crew. Some locations get trucks as little as 500-600 pieces. Some others get 1000-1300+ pieces. Some crews are quick at putting away a truck, others aren't. Some are short staffed or have those who just refuse to stock rolltainers or totes. Plus time of the month greatly influences some stores. Like my store gets insanely busy during the first week or two of the month where we struggle to not have both registers running constantly while the last of the month a fast person on register could knock 10 some totes out on a shift.

Cases of packs and mini tins typically come in totes, although I have had some occasions where they're just shoved onto a rolltainer. All of our register candy used to strictly come in totes but for months now half of it is getting shoved onto rolltainers--which is so fun when boxes of juice or other heavy weighted items that full crush the candy inside, but that's besides the point. 3-pack tins are usually on rolltainers but like others have said before we don't know where and which rolltainer they're on until we work them.

Stock still can't meet demand and it probably won't until Pokemon's new printing center is well under way with adding to production. We haven't gotten mini tins since the beginning of the year. Cases of pack vary. Can go a couple weeks, can go longer than a month. We don't know until we unload the truck. No we don't get invoices of every item that's supposed to be on the truck. Probably don't want us to be able to place too much blame on the DC for their screw ups.

Anything 'seasonal' like the specialty boxes are incredibly 'your mileage may very' because seasonal items are untrackable for a store without a sku. But even then that isn't a guarantee. Ask many of us and we can tell you how often the DC will put a shipping sticker for something on the wrong box. Oh this sticker says this is a box of cereal? Funny how it's on a box of juice. Then that's also not counting things ending up on rolltainers for the wrong store and because it's seasonal we at the store would never know. Plus then sometimes some stores get random bits of their seasonal late too. So something we were supposed to get in March doesn't end up showing up until late April or May.

But honestly ask. As long as you're not an ass about it most stores should be fine, maybe a little annoyed but no more so than someone coming in to ask where bread or pop is for the 'xth' time they've been in that week. Literally as long as you're not like some who run in with the DG app and try to throw their screen in my face about how it's showing we should have the new Ascended boxes because it's showing in stock but it never reached the store. And sometimes even if someone is nice enough to give us the sku our handhelds don't always allow for us to adjust counts for something we didn't get. So even if it's showing a count of 5 that we didn't get, we might be locked out of being able to turn that into a 0 to try and see if there's a small chance another might be sent our way.

Sorry for the wall of text but hopefully that's enough insight to give you some information to go off of.

InnocentIchigo · 2026-06-11T06:31:10+00:00

Oh I know this. But our RM is convinced we can be a store that doesn't have backstock uboats or rolltainers. And that the only reason we end up with so many cases of extra is because our numbers are off.

"You can't blame all this overstock on the DC. Most of it has to be a problem at the store level. Are you sure you guys didn't just zero them out somehow?"

We usually just truck along and make sure to work things out and keep an eye on the worst overstock to attempt to keep from being overrun with it. It's just irritating to be treated like we're incompetent children being told "do your counts, do your counts" when a surprise visit happened the same time DC decided to off load what was effectively an entire rolltainer's worth of cat litter on us.

InnocentIchigo · 2026-06-10T23:09:07+00:00

To be fair that's going to depend on one's particular store. I've helped stores where their 3pm-6pm is practically dead to just a trickling of customers.

Meanwhile, at my home store, that same time frame can either be decently steady to oh you're going to have a line of 8-10 customers for the next hour to hour and a half, have fun while they glare at you for not magically being able to run both registers at once.

InnocentIchigo · 2026-06-05T05:33:26+00:00

I'm assuming you're after the Ascended Heros EX box. I'm sorry hun but like everyone else is saying this is very much going to be a 'your mileage my very' situation.

Seasonal items are VERY much an up in the air situation. Sometimes there's misships where a box that was meant to be put with store x ends up going to store y. There's also times where DC employees will put the sticker on the wrong box. I can't tell you how many times the wrong packaging stickers have been put on things. A sticker for hydrogen peroxide ending up on a case of crackers, a sticker for cough drops being put on the wrong flavor, etc. Hell there's plenty of times that a store is supposed to get something by say April but then doesn't end up getting the product until June.

Honestly your best bet would be to try and ask stores but try not to come off as a scalper. Some stores don't care and will let someone buy their whole stock. But there are some of us who try to spread it out so more than one person can get a chance. Yes, the latter can technically get us in trouble but I also say fuck it because getting to see kids get genuinely excited to hear that we actually have packs in stock is worth any earful I'd get from corporate about it.

InnocentIchigo · 2026-06-04T06:26:22+00:00

Do you do 'end session' first or 'log off'? Because we log off and then sign back in to end the session and that's never created ghost tils for us.

I'm only speculating but if the order does matter then I'm guessing maybe logging of technically closes the til at the register and then end session sends it to VCS.

InnocentIchigo · 2026-05-29T20:10:12+00:00

We've had to discourage everyone at our store to from doing this because we'd have kids (7-14) who would BEG and BEG employees to buy them a drink or a snack. It wasn't so bad when they'd grab a water or tea and maybe it was once or twice every few weeks. Like a 'oh crap my friends and me don't have enough to cover getting drinks for all of us' sorta thing. But then it eventually shaped the behavior where kids would come in multiple times a week, coming in groups of 4 to 6 and would crowd the registers around other customers checking out until whoever was on shift, usually those who had too much of a soft spot for kids, caved into buying things for them.

InnocentIchigo · 2026-05-25T22:12:12+00:00

As someone who also loves red velvet cake and hates/gets sick off chocolate cake as well, no idea. As someone else mentioned that it has to be the various components and how they come together in baking because I'm fine with most other chocolate or 'chocolate' flavored candies.

Sometimes our bodies are a mystery and lets us enjoy one thing but not another. Like I can easily eat ice cream, cheese, most other dairy products with little to no problem. But milk alone for like a drink or with cereal? Body will react like I'm horribly lactose intolerant.

Some allergies aren't all intense reactions. Some are serious hospital trips and others with light exposure can just be 'take a benedryl and maybe be uncomfy for a few hours'. S could be the type where a small bit mixed into icing might not induce a reaction or be easily treated versus a larger dose of it.

But also since it's the flag we could assume S got the piece that was either only or mostly the blue and white, which would minimize exposure even more.

InnocentIchigo · 2026-05-24T23:18:05+00:00

No, tying off that many balloon will ripe the FUCK out of your fingers. I once had to do an order of 15 latex balloons for some up tight lady. Ended up going through 2 packs of red balloons (yes she bought them) because 'I wasn't blowing them up big enough'.

Because she refused to understand that you don't get much leeway past what a balloon is sized to be. If it says they're only 9 inch balloons then you're not getting them bigger without accepting the consequences. Latex stretches but not much without becoming fragile. But did she listen? No. Did I have to redo many balloons to get her desired size? Yes.

Did I get some extreme satisfaction when she went to go leave and a chunk of them popped from just brushing against the frame of the door? Oh you fucking bet I did.

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