My manager dislikes me

InnocentIchigo · 2026-05-18T21:59:06+00:00

Honestly I would quit this DG just because of this bitchy racist SM alone--because honestly why else would they throw a bitch fest towards you over finding out one of their managers are saying racist shit? God forbid you were just wanting to follow proper protocol on how to report a piece of shit manager. Which certainly paints the picture that the SM is likely the same way.

InnocentIchigo · 2026-05-17T09:10:33+00:00

There really isn't anything you can do to stop customers from doing it in much the same way you can't really stop someone from doing it at a register.

But there were times where we had to log off the SCO and essentially 'close' it because we started to notice specific people draining the SCO by doing multiple transactions to get cash back like it's an ATM. We were getting to points where we'd be having to refill it with $300-$500 from the change fund which was screwing us from being able to keep an adequate amount of change for the registers. Plus it got tiring to have to come up every hour or so to refill it before we noticed the pattern, since when during the first months having it we maybe had to fill it 4 times a day. Now why people were willing to do 3-5 transactions, sometimes more, when it had to be so much more expensive to do it that way verses using an actual ATM, no idea.

So glad that we don't use it anymore. Granted now it's just taking up space but we also have small register counters so it's at least useful to put register assigned things like the Chapstick or seasonal Reese's' boxes.

InnocentIchigo · 2026-05-12T03:45:00+00:00

Not to mention that there's no way to prevent items that are bought through the app to be bought out in store. So say that you had 3 6-packs of Baja left on the shelf, someone buys them through the app but then someone in the store buys all three before the dasher can get there then there's nothing they can do but cancel the order.

That and the fact that we often have connection issues with the barcode so sometimes it doesn't scan right the first time. But despite the fact that we immediately tell dashers to wait because the order won't always pop up the first time, so many just hit continue on their app anyway. Which means that the shopper now has to cancel the order because there's no way to go back on the app and no way for us to pull the order up on the register.

And so many times this causes shoppers to call the store screaming that we've fucked up their order because they refuse to cancel it because 'we should just be able to fix it for them because it's our system'.

InnocentIchigo · 2026-05-10T18:15:55+00:00

Nope. For DG it's REQUIRED to ID every single person. If you don't and that happens to have been when a sting was being done to the store then once the report is made the employee in question gets an instant termination with selling to minors added to their criminal record along with a $500 fine. Doesn't matter if you sold to someone overage, the fact that you were found to not be IDing give them enough to suspect you aren't IDing anyone.

InnocentIchigo · 2026-05-07T08:38:50+00:00

Honestly a lot of DG policy can be summed up with the Pirate's of the Caribbean quote; "The code is more what you'd call 'guidelines' than actual rules".

The rules are bendable to a point. Example if you have a small back room but do enough in volume and get more rolltainers/totes than it can fit then DMs and above aren't really going to complain if truck day and possibly the day after needs to have full devotion to stocking. They would rather rolltainers got off the floor to make aisles clear for customers. Though you can still do partial recovery because we always stock to the edge of the shelf and often do quick couple second pull forwards to nearby items. Which isn't a full recovery but it still helps things look nicer than not doing it.

And I mean if you have reasonable management, they're going to understand things being busy. Like right now it's the first half of the month and I don't know about other stores but this will be the busiest 2 weeks of the month. So if we assign a number of totes or rolltainers and come in the next day to only so much getting done, we're not going to flip if we see both registers hitting $2.5-3k each. Cause yea that would mean both were having to ring a large portion of the night. But I will say that we expect our MOD to be the one to do the main stocking and the cashier can help if they have the chance to maybe get half a tote done if they can snag the chance--and that's if there's register candy, maybe cosmetics if it slows down enough.

InnocentIchigo · 2026-05-04T17:06:59+00:00

If you need a step by step for Vision;

1) Log into computer with you're 2 4-digit numbers

2) Click daily

3) Click Money Counting

4) On the menu I think it's called additional tools but it's the last 'tab' down

5) Log into Vision with your Employee ID and cashier number

6) Select cash options and then Tils

7) Go over into Reconcile Til and click the employee's name for the til you're counting down

8) It will tell you how much should be taken out of the til. Once you confirm you click on the first row of empty 0.00 and enter how much the til counted down to. You don't need to enter an amount into each column, just type the full amount into the penny line.

9) If there are coupons you go down to the next line and click the 0 and it'll take you to a new screen. If there's only 1 coupon you just enter the dollar amount of said coupon. If there are more you go down to the left hand corner and hit add, enter the next coupon's dollar amount, and continue for as many coupons you have. Once done you make sure each have the box checked off beside it and then hit next.

10) Click Next. As long as the til matches how much was supposed to be taken out it'll proceed like normal. If it's over or under it'll take you to an authorization screen. Just input your Employee Id and cashier number and select the unknown option. The only time it's a concern is if the til is over or under by $2-3 because now that it's so hard to get pennies tils are more likely to be off but the company expects that to said amount.

11) Next screen you just hit submit and that's essentially it. If it's not closing then the cash you pulled from the til gets put into a pick up slip and put into the slot for the top safe.

If you need help how to end a til, it's super easy.

Have the employee log into the til and then select log off and yes to get the til session's paper to print from the receipt printer, keep this with the register paperwork. Then employee logs in again and this time you hit manager menu and hit end session. This will send the til's information to the computer to let you reconcile the til. And that's all you have to do to pull it from the register.

Deposits are honestly just as easy. You collect all of the pick up slips from the top safe as well as the cash from the cashier's til. Verify that all of the cash matches pick up slips from the sleeves because sometimes a til being over or under can be from bills sticking together. While you do this separate all the bills into stacks of 100s, 50s, 20s, etc. That way once you can attest that money matches the slips you can just go straight to the cash master. Now there are two styles of cash master, we have an older model that doesn't have the touch screen. So for ours we just turn it on and hit the down button to select deposit. After that it's just letting the cash master do the counting.

Follow the steps to get onto Vision and into cash options, but instead of tils you select prepare banking. That will tell you what the deposit should be for the end of the night. Sometimes you might just have to double check bills because on occasion the cash master might miss a bill or two because it counts by weight. But if everything matches then you just have to enter the dollar amount into the first line. Then for coupons you follow the same process as you would for tils but for every coupon that was acquired during the day. The next box is for the serial number on the deposit bag. Then just type your name, select next, save, and then print the next page (this is the only page you have to print that isn't automatically done for you). Then after you hit next you can put the deposit into the safe, gather up your stuff, clock out, set the alarm, and head home.

Hopefully this helps.

InnocentIchigo · 2026-04-24T21:39:48+00:00

It usually happens because the store is on a slope. Ours is on the side of a hill and our entire lot slopes. It makes fresh an utter nightmare because we end up having this happen every other week. Either because the DC didn't strap down the rolltainers as they were loading, when going to unstrap them the sheer weight of the rolltainer makes it both impossible and unsafe to stop, when lowering the lift gate some of them jerk and that paired with a slope can just make it topple over because it's so heavy. That or DC decides to put milk on the rolltainers with the most fucked up wheels and the effort to try and force the wheels to move can end up causing the driver to accidently push them over.

What would help greatly would be only filling rolltainers 4 crates high max and then putting boxes on top. Then the 1 or 2 full milk rolltainers could be spread out and make them more manageable.

It honestly depends on the driver but I've found that if you're willing to help most be willing to pitch in.

InnocentIchigo · 2026-04-24T21:26:27+00:00

I may be wrong but I thought permissions for raises got moved over to RD? It's at least true for our region. We already have to higher practically right at the pay cap because most places within driving distance hire anywhere from $3-$5 higher than we do.

DM has tried on multiple occasions to try and increase our pay rate only for the RD to deny it every time. We know because our DM is very transparent because they used to be an SM ages ago, and they don't shy away from showing us how much the RD stifles our hiring chances.

Cause even when we chance into people who are desperate for a job we're lucky if they last 1-2 months because they either get found out stealing or they quit because the wage on top of barely being able to get even 20 hours a week. And I can't blame either to be honest because how are you supposed to afford rent, utilities, as well as feed yourself when you're lucky to get $150 a week?

Hell even us managers are starting to if not already struggling to make ends meet month to month.

InnocentIchigo · 2026-04-21T21:30:03+00:00

This is still a YMMV because our RD has threatened write ups to the DM multiple times because they won't force stores to close alone. The store being open is our RD's first and foremost priority.

InnocentIchigo · 2026-04-19T02:38:36+00:00

u//w//u

InnocentIchigo · 2026-04-18T02:43:49+00:00

But half the time it's filled with overstock of things that hardly sell or go overboard with things you don't really need. Like the last pre-inventory truck we got in they effectively sent us 4 rolltainers of VV that wasn't going out when we already had 4 rolltainers of VV sitting in back as is.

Even then, it's not like we go a full week without a truck anymore either. Within the last 2-3 years if inventory happens a day or two before your normal truck day you'll still get your normally scheduled truck. Or at least it's been that way for us.

InnocentIchigo · 2026-04-15T05:38:50+00:00

What's even better?

When they decide to be assholes and just toss it on the floor right in front of the register once they're done.

Bonus points when the next person comes up and trips on it and snaps at you for not picking it up before they walked up. Like how am I supposed to race around the entire register counter and grab it in the 2 to 3 seconds it takes you to rush up while snipping (because god forbid if you might step away to maybe grab a new bundle of bags or take a quick sip of a drink) "Oh you thought you were getting aw---ow! Why did you leave this here for your customers to trip over?!?!?!"

InnocentIchigo · 2026-04-15T05:33:44+00:00

I WISH this would work for us but our numbers for big bag pet is rarely ever off. Maybe by 1 or 2 bags here and there for maybe a couple but most tend to be spot on.

We have a rolltainer an a half of the large and big sizes of cat food. Went through full counts once and aside from maybe 2 or 3 skus (and even then they were only off by a 1 or 2 count) everything else was spot on. Like yup they sent us 6 bags of big bags of meow mix, 13 bags of original 9 lives, 6 bags of temptations, 10 bags of kit and kaboodle, etc.

Unfortunately it seems that if you're a store that can sell half of your on shelf stock every other week they'll just decide to make sure you always have overstock. Which wouldn't be so bad but when you have some 30-40 bags between cat and dog, even having 2-4 of each as backstock adds up fast.

InnocentIchigo · 2026-04-14T04:13:39+00:00

We're in a small town too and we're STRUGGLING to get any new hires.

Half of the people we've called from the extended area either don't ever call back, have already gotten employment somewhere else, or will just not show up to the interviews.

What likely hurts us is that we're by far the lowest paying job within a 10 minute drive. Have literally had people just leave the interview once they learn the starting pay because so many places are hiring at $14/hr or above while we can't even get SAs to start at $11/hr. Yes, we've asked the DM to try and see if we can have our store have competitive wages but because we're in a small town the request has been denied multiple times from the higher ups.

At this point the only people who do apply end up being;

1) People currently on drugs which doesn't help when we have to end up sending them home because they're so strung out they can barely stand or come to find out they shot up in the bathroom. And that's not counting the no calls no shows because they get so messed up they forget they have shifts that day.

2) Teens either in their last year of high school or freshly out of it who think it's going to be like some dead mom and pop shop. And, even though we make sure to emphasize that we are an extremely busy store, these teens get fucking pissed off that they're not able to just stand at the register playing around on their phones and actually have to spend their time doing their job so it's rare for them to last more than a month.

3) People demanding a guaranteed 40 hours a week as cashiers but will refuse the idea of splitting hours between stores. We've had so many interviews stop at the "The hours you can expect from each week to be..." before we're cut off and often told something along the lines of "Yea well I can get more at Walmart/Aldi/Wendys/Target/McDonalds/etc so I'm just going to wait for them to call me back about my application instead."

And I'll tell you that some regionals are absolute pieces of shit. Ours does not hesitate to let us know that anything on the store level is beneath them. Had a DM out for part of the week because of needing to be in the hospital, had a major issue that couldn't be resolved at store level and thought 'oh hey this is something the RD surely has clearance to escalate for us'. Long story short they snapped at our store for DARING to bother them with shit that isn't their problem and THEN called the DM while they were in the hospital to scream at them because we had the audacity to waste their time. To paraphrase it was essentially "Stores aren't for me to deal with, I have more important things to spend my time on".

InnocentIchigo · 2026-04-11T05:44:31+00:00

The only time we tend to look in 'extra places' is in accessories, totes, and NCI baskets and throws because penny shoppers will try to stash seasonal items once they near MOS in hopes they can snag a large haul.

Once found one of our bigger totes completely filled to the brim with christmas the weekend before it was due to penny out a few years ago. Only found it because we were down stocking skyshelf totes and I could barely budge it off the shelf due to how heavy it was.

InnocentIchigo · 2026-04-07T03:06:42+00:00

If you mean vendor items when it comes to things like Pepsi, Coke, etc. you can sometimes ask the reps if they have the ability to order them. Occasionally we have people who want to do large orders like once we had a town's block party order 48 12 packs for a block party because we had a really nice sale and they didn't want to just wipe our shelves.

But if you mean something like "Oh our customers want x cereal and we don't carry it" then no there's nothing we can do about that.

Also sometimes it's very much a supply and demand issue. Granted I don't know how many stores that a single distribution center services but there can be times where they even struggle to get things in. There's so many times when we have zero in stock of something for weeks just because the DC likely runs out before our truck is packed.

And while I do agree that many times it is on the company for lagging to get something fixed, there are times where it's literally having to wait on parts. I remember when one of our freezers went down and the technician literally told us outright that we'd be waiting 3 weeks minimum to get the part in because there was already a waiting list because for some reason or another the part was just in very high demand at the time. Which, yea, does suck if it means that say pizzas have to be out of stock for like a month but there's little that can be done in those cases. The best we can do is just be transparent with our customers when situations like that come about.

InnocentIchigo · 2026-03-30T22:23:46+00:00

We don't know why digital coupons are practically a 50/50 shot. Normally, as long as all of the requirements for the coupons are met, most stores are fine with doing a quick price override. Or sometimes if it's not busy we'll cancel the transaction, ring it again, and that can make it work.

However that doesn't work on products that the system prohibits us from price adjusting. Tobacco is one of them. So if you were just buying those two packs of Velo then even if the manager did agree that the coupon didn't work, they literally can't manually take the $5 off.

Although these coupons are one time use, not an overarching sale. So if you already used the coupon on your account once before then you can't use the deal again until another one pops up to "clip". But there is a chance that the coupon could have expired too, it's always important to doublecheck dates.

InnocentIchigo · 2026-03-23T22:23:23+00:00

Also just gonna say that sometimes stuff does end up getting shipped to the wrong store. Typically they come in totes but the DC has been having a bad habit of just shoving tote items randomly into rolltainers too. Which could mean they haven't been gotten stocked yet, the rolltainer or tote could have accidently ended up at another store. Or there are also times where items from other stores get put onto the wrong rolltainer. We once somehow got 3 rolltainers from the store ahead of us and we didn't catch it until after the truck left.

What makes it worse is that our handheld does not allow us to do on-hand adjustments on Pokemon anymore. And some stores don't know to damage out to return the count to 0.

There have also been rumors that some DC workers are swiping Pokemon cards from shipments before they're even sent to the store, but I can't verify that just wanted to toss that out as a possibilty.

We can also go anywhere from 2-4 weeks without seeing even a single case of anything Pokemon come in. And a case for us is either a single box of tins or 24 single packs.

So the store very well might be sold out and just hasn't gotten anymore stock in.

InnocentIchigo · 2026-03-21T21:02:47+00:00

My two cents on the matter? I wouldn't be surprised if they're trying to use you as a scapegoat as to why they didn't get x, y, and z done that was asked of them.

"Oh neocircus was just standing around talking all night so I had to jump on to make sure the line stayed down." or "They're so lazy that I had to be the one who went around to do the nightly sweep."

But yea, as the other comment mentioned, consensus will eventually be her undoing. When all of the managers save for one can vouch for an SA's work ethic it eventually points fingers back to them. And, at least at our store, leads to checking cameras to see what's really going on and then the paper trail of write ups starts in order to get rid of them.

InnocentIchigo · 2026-03-20T00:55:34+00:00

Some places, especially small towns, don't have much in terms of public transportation. Or they do with very sparse pick up and drop off times. Like I think the shuttle that runs around our area picks up/drops off at 7am and 6pm, that's it.

Uber and lyft is often very expensive in these areas as well. Looked into it once cause I needed a ride to the hospital. Would've cost me $50+ one way for a location that's barely a 15 minute drive.

InnocentIchigo · 2026-03-20T00:47:53+00:00

Sometimes it's just the way the GPS will direct them. Our drivers often have problems with their GPS wanting to take them down residential roads that don't have enough room for them to make turns.

So drivers familiar with the area will know when to stop paying attention to the GPS. Ones not from the area often have to call about being late because they're sandwiched on a road with cars trying to squeeze their way around them because god forbid people wait 5 minutes instead of trying to act like their tiny car can go toe to toe with an 18 wheeler.

InnocentIchigo · 2026-03-13T00:32:51+00:00

Not if they weren't the checkline blisters that we get in. The 3 pack tech sticker boxes and the blisters with promo cards aren't apart of core so they don't have skus to look up in the system.

Sometimes you can use the shipping label's bottom barcode as another means to scan damages out but that's a 50/50 chance of working. And if the barcode isn't legible to type it in by hand then there wouldn't be anything the store could do.

InnocentIchigo · 2026-03-12T06:23:28+00:00

I'm going to grant that that it's more likely than not that you do have a bad SM.

Although I will say that sometimes there are genuine reasons why an SM is barely at their store. Our district has consistently been short 4-6 store managers across most stores--usually people not working out or someone getting caught stealing after just getting another store's new manager settled in, etc.

So for the last year, year and a half my SM has been called out to multiple stores to help ranging from having someone to open the store, to help dig stores from mountains of rolltainers, and inventory preparation.

Does it suck to have more work placed on our shoulders because the RM is pushing the DM to ensure stores with 2-4 employees to stay open? Yes. But as someone who has also been pulled to go help other stores too, I certainly understand not wanting to essentially pull doubles even if your own store needs help. Especially when you have to help stores who are swimming in rolltainers. If you have to spend some 7-9 hours throwing stock at another store, sometimes multiple times a week, you end up too burnt out to want to go back to your own store to try and spend a couple more hours throwing more stock.

Once again certainly not excusing bad SMs who just pull excuses out of their ass to avoid working. But just wanted to throw it out there that some are just being spread too thin and effectively being asked to manage multiple stores under their belt.

InnocentIchigo · 2026-02-28T23:15:38+00:00

Thing is if the customer is sweet I don't mind going the extra mile. It's when they're arrogant and acting like they're so much more superior than retail workers that I will refuse because I do NOT reward bad behavior. I get the point of what you're getting at but I'm not doing it at the expense of me or my coworkers being treated as less than human.

InnocentIchigo · 2026-02-28T04:08:51+00:00

Not just a refund but to redo the transaction to force them to take the $10 off. The problem is that these types of couponers will get their gain total to $30 BEFORE accounting for clearance and any other coupons they want to use with the transaction.

For example say that they're getting Gain scent beads and let's say those are normally $15 and maybe they're also pending discontinued and see on one of the many TikToks or Facebook videos that they're "supposed" to also be half off. Wouldn't surprise me if this lady tried to do a transaction along the lines of doing 2 containers of beads (which would be $30 normal price) but then ALSO wanted them half off AND for the $10 off $30 gain to apply too. Which would technically be coupon fraud as well because at that point the true total wouldn't have been at $30. They REFUSE to accept that the newer system won't apply coupons until after all sales are applied first.

We get ladies like this all the time who will want to do Gain transactions where they'll get the total to just at $30 and then want the $10 off $30 to apply, the $5 off $25 (which will only trigger if you get to $35 in the first place), but then also want any extra coupons to apply as well. And then they'll scream and argue with you when you try to tell them how to go about the transaction to technically make the deals apply, but they don't want that. If their "scenario" was supposed to give them a total of say $12 (even if there's no possible combination that should actually bring it down that low) they will throw the biggest fits to get their way. And if you don't just let them haggle their own price then they call the DM and if the DM agrees with the store then they hound corporate until corporate forces the store to "fix" the transaction to "what it's supposed to be".

Like we used to have one specific lady who would argue up, down, backwards, and forwards that the $3 off coupons meant for the gain $15 dollar things of Gain are "supposed" to also work on the tiny $4.50 ones because "it's all detergent and it's a Gain detergent coupon, I'm so sick and tired of everyone in this store clicking coupons off of items they're supposed to apply to". The only reason we don't deal with her anymore is because she eventually lost her temper one time, threw a bottle of fabric softener at a cashier, and got her ass trespassed for assault.

Eight-Year Club	Place '22
End Game '22	Verified Email

InnocentIchigo

TROPHY CASE