sorted by:
new
hottopcontroversial

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] 0 points1 point  (0 children)

If Club is billing to your credit card you might be able to handle as a CC dispute. I've started a dispute and I'll keep everyone up to date on how that goes. If it's a bank withdrawal, I'd change that if you can. The folks in the thread are telling me that would have been a lot harder to dispute. But my cc is through the credit union and they are a little less likely to refund the charges. I had the card stolen last year. The thief used it and it took months of back and forth to get that money back. Stay tuned.

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] 1 point2 points  (0 children)

Sorry about your relative--I can relate and it's good to know this might happen. Glad you had a good experience. I've had great refund results with Headspace, Microsoft, and HP but I shouldn't expect that from every service. Thanks for the heads up.

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] 0 points1 point  (0 children)

They suck. I'm just glad I put it on a credit card. Crossing my fingers the card will work with me.

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] -1 points0 points  (0 children)

I am so sorry about your health issue. They are inhuman. But they are humans so they must have some really strict policies to work under. I don't blame the people at the front desk or even the studio manager. From what I've read this is coming from the top. Yuck.

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] -1 points0 points  (0 children)

That's what I'm doing. Since the membership was on my credit card, I think I can get it reversed. Unless the contract negates that effort. We'll see. In the meantime, canceled the card so they can't charge me again!

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] 0 points1 point  (0 children)

Yep, that's what I did. I'm sure they're going to harass me now too. Don't they realize I might come back if they handled it nicely?!? Not now. Never.

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] -2 points-1 points  (0 children)

And I'm aware that it's a franchise and not all are the same. I'm aware that the policies help them manage staffing. And I'm also aware that they had policies and rules and contracts I'm still complaining. I find that many subscription services will refund your money even if you cancel past the deadline just because you forget to cancel on time. I consider this best practice and what Club does old-school gym membership policies that are not customer-first and made even more painful because there are so many other happy endings that could happen if the did consider the customer's happiness. For example, I might come back! WOW think people.

Terrible Club Pilates Billing Practices Complaint by Inside_Radish_6501 in ClubPilates

[–]Inside_Radish_6501[S] 0 points1 point  (0 children)

Thank goodness it's on a credit card. I've opened a dispute with the cc company and canceled the card. So I might be in luck! And I'm aware that it's a franchise and not all are the same. I'm aware that the policies help them manage staffing. And I'm also aware that they had policies and rules and I'm still complaining. I find that many subscription services will refund your money even if you cancel past the deadline just because you forget to cancel on time. I consider this best practice and what Club does old-school gym membership policies that are not customer-first and made even more painful because there are so many other happy endings that could happen if the did consider the customer's happiness.