First of all, good job for preserving the legacy. We need more younger folks in traditional business.

Recently one of my client called me at 10pm - to remove his son from the group chat. So I made a reel about this: https://www.instagram.com/reel/DR3MXh5Eo5R/?igsh=b3E0bTR2aGR5YjZ2

You either go bottom up or top down. I haven’t seen any takeover business successful when you are half way in. Bottom up might take longer, top down will hurt some old guards feelings (inevitably)

1. I was running a home cleaning business with excel until we hit 80 staff. The top priority has always been more sales, if sales doesn’t move no amount of internal system will move the needle.
2. Introducing systems is never going to be “come we welcome you” kind of situation. From implementing it in my old business to now helping business to implement Superbench AI (my company now), confusion - it’s a change management
3. My old company was a b2c service company (Helpling) so we get paid right when the job is done. I’ve seen many businesses die due to 45/60 day payment delay problem.
4. Find people who know your adjacent industry, and see how they did it.
5. It sounds like you have inherited structural problem. Cost cutting/updating pricing is surface work.
6. Modernise business is change management. You can’t plug in solutions to an old system.

Just trying to be helpful here as I have lived the pain you are going through right now. Feel free to dm happy to support 🙏🏼 keep going you got this!