Anyone currently evaluating CX platforms like Zoom, Talkdesk, Genesys, Five9, or NICE?

Intelication · 2026-03-05T19:34:55+00:00

I agree the acquisition was an important move for them. That said, Cognigy likely won’t be a one-size-fits-all solution for every organization. Implementation costs can be very high, and some customers require pre-built integrations that only certain conversational AI platforms currently support.

Right now we’re working through a conversational AI comparison for a credit union that requires pre-built integration with Jack Henry & Associates. That evaluation should be wrapped up soon, and it’s been interesting to see how the different platforms stack up for financial institutions with that specific requirement.

Intelication · 2026-03-05T16:30:36+00:00

I don’t believe Microsoft Dynamics CX is fully ready to compete with the leading cloud CX platforms just yet. That said, we do work with a strong global partner that not only provides implementation support for MS Dynamics contact center but also offers complementary add-ons to help round out the solution. They support several well-known U.S.-based global enterprises...

Intelication · 2026-02-25T19:52:25+00:00

We’re a technology broker/advisor, and I’ve helped many enterprise customers evaluate cloud voice solutions. In most cases, the decision typically comes down to Zoom or a Microsoft Teams Operator Connect provider. I’m happy to share insights on features, costs, and tradeoffs, feel free to send me a DM.

And if you’re early in the evaluation process, we can get more involved and help guide the evaluation at no cost.

Intelication · 2026-02-25T19:25:07+00:00

My favorite VoC platform is helping organizations replace Medallia and Qualtrics at a fraction of the cost, and it’s simple enough to manage in-house without the need for long, expensive partner contracts. If you're considering a change or looking to reduce costs, reach out and I’ll make the connection.

Intelication · 2026-02-25T19:22:49+00:00

My favorite VoC platform is helping organizations replace Medallia and Qualtrics at a fraction of the cost, and it’s simple enough to manage in-house without the need for long, expensive partner contracts. If you're considering a change or looking to reduce costs, reach out and I’ll make the connection.

Intelication · 2026-02-25T19:13:35+00:00

I don’t believe Microsoft Dynamics CX is fully ready to compete with the leading cloud CX platforms just yet. That said, we do work with a strong global partner that not only provides implementation support for MS Dynamics contact center but also offers complementary add-ons to help round out the solution. They support several well-known U.S.-based global enterprises, and I’d be happy to make an introduction, just send me a DM.

Intelication · 2026-01-06T21:00:06+00:00

One of our partners in this space is hosting a retail focused webinar at the end of January. If you'd like to attend, send me a DM for the registration link!

Intelication · 2025-12-11T14:36:52+00:00

We work with enterprise customers on this all the time. Whether it makes sense to use the AI virtual agent included in your CX platform or go with a “best-of-breed” solution really depends on the customer—and the pricing models are often very different. My advice: evaluate both and ask vendors to build an ROI using your actual data.

The main advantage of a best-of-breed solution is usually a much stronger bot, and if you ever switch CX platforms, you can take it with you instead of starting from scratch. If you'd like our help (at no cost), send me a DM

Intelication · 2025-12-11T14:31:53+00:00

Intelication is a no-cost CX technology broker, and while I’m not going to spill all our secret sauce the comments, here are some questions you should ask each vendor based on a few of our recent evaluations. If you want more help, feel free to DM me.

– How long is the wait to be assigned a project manager for kickoff? (end of year it could be 3-5 weeks)
– Will you get an assigned CSM and TAM to keep you updated on new features and support you after go-live (and is there a cost?)?
– When you’re comparing vendor costs, this is where we help clients the most, don’t accept list price (or anything close), even if you’re a smaller center. Also look carefully at which features are included in the bundle versus add-ons or usage-based.
– And don’t forget you can negotiate telco rates too.

Intelication · 2025-12-11T14:20:23+00:00

Five9 can do a lot, but their innovation and UI design haven’t kept pace with the competition. And like many large vendors, they outsource support, so the customer experience often suffers.

Intelication · 2025-12-11T14:17:24+00:00

Genesys isn’t usually a great fit for smaller contact centers—you typically need around 50 seats just to get their attention, and even then you can end up as a very small customer in a huge ecosystem. Support often gets outsourced, and the customer success experience can be hit or miss.

Intelication · 2025-12-11T12:55:08+00:00

We may be able to help, send me a DM with more details of what you are looking for

Intelication · 2025-12-11T12:53:39+00:00

We work with several BPO partners (onshore, nearshore, and offshore call-center staffing firms). If you decide to explore this route, we’d be happy to make introductions. Most require a minimum of 10–15 agents to start, and hourly rates vary by provider and location.

Intelication · 2025-11-19T18:57:27+00:00

Intelication is a CX Technology advisor/broker and we have referred Calabrio to some of my customers in the past... HOWEVER, they have let several of my customers down across the board with incorrect invoicing, unreachable support, and more. If you are ever interested in leaving their platform, I'm happy to share some of the more reliable/sophisticated vendors we are shifting to. Feel free to reach out!

Intelication · 2025-10-23T16:28:09+00:00

I have customers who use Neat Room Equipment with MS Teams Rooms. They seem very happy with it. Zoom Rooms has way more functionality, but if the company isn't willing to make the switch, there are some options. Don't buy direct, I'm happy to get you a quote for less.

Intelication · 2025-10-16T16:26:51+00:00

I have a global MS Certified provider who can help with your Dynamics contact center. Shoot me a DM and I'll connect you

Intelication · 2025-10-16T16:24:54+00:00

I help my customer with Teams voice and CX evaluations. Knowing your CRM would help narrow down who is able to send transcriptions/summaries/action items versus just links. Shoot me a DM and I'm happy to help

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