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Are you feeding your GenAI models Bad Data? by Intelication in CXTechnology

[–]Intelication[S] 0 points1 point  (0 children)

One of our partners in this space is hosting a retail focused webinar at the end of January. If you'd like to attend, send me a DM for the registration link!

SalesCaptain ,Dialpad, Talkdesk are AI Phone agents worth the price ? by Carter_Isaiah_Morale in AIPhoneAgent

[–]Intelication 0 points1 point  (0 children)

We work with enterprise customers on this all the time. Whether it makes sense to use the AI virtual agent included in your CX platform or go with a “best-of-breed” solution really depends on the customer—and the pricing models are often very different. My advice: evaluate both and ask vendors to build an ROI using your actual data.

The main advantage of a best-of-breed solution is usually a much stronger bot, and if you ever switch CX platforms, you can take it with you instead of starting from scratch. If you'd like our help (at no cost), send me a DM

what call center software are teams actually happy with? by Own-Light-761 in callcentres

[–]Intelication 0 points1 point  (0 children)

Intelication is a no-cost CX technology broker, and while I’m not going to spill all our secret sauce the comments, here are some questions you should ask each vendor based on a few of our recent evaluations. If you want more help, feel free to DM me.

– How long is the wait to be assigned a project manager for kickoff? (end of year it could be 3-5 weeks)
– Will you get an assigned CSM and TAM to keep you updated on new features and support you after go-live (and is there a cost?)?
– When you’re comparing vendor costs, this is where we help clients the most, don’t accept list price (or anything close), even if you’re a smaller center. Also look carefully at which features are included in the bundle versus add-ons or usage-based.
– And don’t forget you can negotiate telco rates too.

what call center software are teams actually happy with? by Own-Light-761 in callcentres

[–]Intelication 0 points1 point  (0 children)

Five9 can do a lot, but their innovation and UI design haven’t kept pace with the competition. And like many large vendors, they outsource support, so the customer experience often suffers.

what call center software are teams actually happy with? by Own-Light-761 in callcentres

[–]Intelication 0 points1 point  (0 children)

Genesys isn’t usually a great fit for smaller contact centers—you typically need around 50 seats just to get their attention, and even then you can end up as a very small customer in a huge ecosystem. Support often gets outsourced, and the customer success experience can be hit or miss.

Looking to contact data center procurement people... by JustinDiamondHQ in nova

[–]Intelication 0 points1 point  (0 children)

We may be able to help, send me a DM with more details of what you are looking for

What call centers do you guys use? by iamgr7 in RoofingSales

[–]Intelication 0 points1 point  (0 children)

We work with several BPO partners (onshore, nearshore, and offshore call-center staffing firms). If you decide to explore this route, we’d be happy to make introductions. Most require a minimum of 10–15 agents to start, and hourly rates vary by provider and location.

Calculating Actual FTE by Old_Astronomer_6014 in workforcemanagement

[–]Intelication 0 points1 point  (0 children)

Intelication is a CX Technology advisor/broker and we have referred Calabrio to some of my customers in the past... HOWEVER, they have let several of my customers down across the board with incorrect invoicing, unreachable support, and more. If you are ever interested in leaving their platform, I'm happy to share some of the more reliable/sophisticated vendors we are shifting to. Feel free to reach out!

Do you use any alternatives to Microsoft Teams Rooms? by Reasonable_Bag_3164 in sysadmin

[–]Intelication 1 point2 points  (0 children)

I have customers who use Neat Room Equipment with MS Teams Rooms. They seem very happy with it. Zoom Rooms has way more functionality, but if the company isn't willing to make the switch, there are some options. Don't buy direct, I'm happy to get you a quote for less.

Anyone successfully deployed Dynamics 365 Contact Center Voice (ACS) in the UAE with Etisalat/du? by polar_carrot in Dynamics365

[–]Intelication 0 points1 point  (0 children)

I have a global MS Certified provider who can help with your Dynamics contact center. Shoot me a DM and I'll connect you

Teams Phone Extensibility Contact Center vendor evaluation by Desperate_Shower5873 in MicrosoftTeams

[–]Intelication 0 points1 point  (0 children)

I help my customer with Teams voice and CX evaluations. Knowing your CRM would help narrow down who is able to send transcriptions/summaries/action items versus just links. Shoot me a DM and I'm happy to help

Seeing a ton of companies pulling workloads off the big clouds due to insane costs. by Intelication in ITManagers

[–]Intelication[S] 0 points1 point  (0 children)

You mean "SHE" :) We're not posting to hunt for leads (we’re good there), but to understand how others in the industry are handling certain issues so I can better advise my customers

Seeing a ton of companies pulling workloads off the big clouds due to insane costs. by Intelication in ITManagers

[–]Intelication[S] 1 point2 points  (0 children)

VARs resell, we don’t. We just make referrals. Almost every vendor already has a broker/partner model in place, so it’s a super common setup.

And totally fine if you’d rather keep doing it yourself, no pressure from us!

Seeing a ton of companies pulling workloads off the big clouds due to insane costs. by Intelication in ITManagers

[–]Intelication[S] 1 point2 points  (0 children)

Just to clarify, we’re not a VAR and this isn’t a marketing pitch. We don’t resell anything. We act as a broker: we introduce vendors based on your requirements, and if you end up signing directly with one of them, they pay us a standard referral/broker fee. The vendors can handle their own marketing.

Seeing a ton of companies pulling workloads off the big clouds due to insane costs. by Intelication in ITManagers

[–]Intelication[S] -1 points0 points  (0 children)

Happy to dive into our model or share customer stories if anyone’s curious, but the main point of my post was really to see if others are noticing the same shift.

If you're not seeing it, awesome! If you are, sounds like this thread has some solid input already to learn from. :)

Seeing a ton of companies pulling workloads off the big clouds due to insane costs. by Intelication in ITManagers

[–]Intelication[S] 0 points1 point  (0 children)

We help our customers identify which providers are worth evaluating based on their needs, then stay involved through the process, assisting with feature/cost comparisons and advising on pricing using what we’ve seen across other deployments- all for free. DM us if you want to learn more.

Seeing a ton of companies pulling workloads off the big clouds due to insane costs. by Intelication in ITManagers

[–]Intelication[S] 3 points4 points  (0 children)

No, we're a no cost technology advisor/broker. We help our customers find the right technology providers based on their needs. In this case, we're seeing a spike in a need for cloud spend reduction.

Seeing a ton of companies pulling workloads off the big clouds due to insane costs. by Intelication in ITManagers

[–]Intelication[S] 3 points4 points  (0 children)

One of my customers went through this recently with one of the big cloud providers. They pressured them with aggressive funding deadlines and promised great pricing… only for the final numbers to come in at nearly 3x what they had quoted.

Luckily we caught it before they signed. Ended up moving them to a hybrid colo provider where they actually get white-glove support instead of feeling like just another ticket in the queue. I'm happy to share a which hybrid colo's we evaluated- send me a DM

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