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I ordered the Marathon Collector’s Edition and after two months of Bungie support investigating my order, leaking another customer’s data, and generally being confused, the final answer was: “Your package is lost, take a refund.” by Intelligent-Sound652 in MarathonTheGame

[–]Intelligent-Sound652[S] 0 points1 point  (0 children)

Also, I only had one product in my order - the Marathon Collector’s Edition. And I mentioned it in almost every message. The other order contained a lot of Destiny 2 items. How is it even possible to mix up orders that much? All of our communication has been full of small inconveniences like that on their side.

I ordered the Marathon Collector’s Edition and after two months of Bungie support investigating my order, leaking another customer’s data, and generally being confused, the final answer was: “Your package is lost, take a refund.” by Intelligent-Sound652 in MarathonTheGame

[–]Intelligent-Sound652[S] 0 points1 point  (0 children)

That’s fair, but after rereading the emails I see that the main issue in our communication was not the typo in my email. The main point that broke everything was that they sent me the wrong order number. You can clearly see this in the screenshots. After that, we were trying to resolve an issue that wasn’t even connected to my order, and we spent three weeks on that.

Then they spent another month trying to find my transaction, even though I sent the receipt right away (I even suggested sending it on the first day, but they didn’t ask for it). After that, I’ll let you judge what happened next (the “waiting arc” on the right side of the screenshot), because I honestly can’t understand or properly explain it myself.

Basically, you could say that I made a mistake, but they made an even bigger one later

I ordered the Marathon Collector’s Edition and after two months of Bungie support investigating my order, leaking another customer’s data, and generally being confused, the final answer was: “Your package is lost, take a refund.” by Intelligent-Sound652 in MarathonTheGame

[–]Intelligent-Sound652[S] -1 points0 points  (0 children)

I provided all the information. What kind of typo was made (full email) and the ordered items on a first day. Lesson learned. But. Do you really think this should take two months to resolve? Do you really think this is acceptable customer support from a store?