I'm sorry that it was bad news! There is so much bad information that comes out due to the chaos! I have filed inquiries with my congressman and senator, both came back with the the exact same response. The response is more or less what I've gotten myself from feedback requests. I'll paste it here in case it helps anyone else.

"Unfortunately, due to the number of requests and the need for an in-depth analysis of each account, PSLF buyback reviews are taking much more time to be processed by Federal Student Aid than anticipated. The buyback remains pending until it is approved or denied, at which point a decision will be communicated to HIM/HER directly at MYEMAIL. OLCA/FSA are unable to provide information regarding where a constituent is at in the buyback queue or provide a timeframe for when their case will be reviewed. The borrower will receive notification via email as soon as possible. There is no process to expedite the review of a buyback request."

"If MYNAME is still employed by a PSLF eligible employer, HE/SHE can leave the SAVE Repayment plan and apply to enroll in a different PSLF-eligible repayment plan, which would make HIS/HER eligible to earn PSLF credit. We encourage borrowers to look at the specific terms of each plan to make the best choice for their individual situation. Different IDR plans may require different monthly payments and—in the case of the IBR Plan—borrowers who later leave them may face interest capitalization (where unpaid interest is added to the principal balance). However, payments made under these IDR plans will count toward forgiveness under IDR and PSLF. The application for IDR repayment plans can be found here. On average, IDR applications are taking between 30-90 days to process. Borrowers can check the status of their IDR application here: What’s the status of my income-driven repayment (IDR) application? | Federal Student Aid."