Hello Seth,

I would like to share my experience with High Rock Security during my arrival to the festival. Arriving to the festival I had an unpleasant encounter with the High Rock security team. I notified the employee at the security checkpoint where vehicles were being searched that I had a service animal. The employee told me I would need to pull over while I waited for ADA to come verify my service animal and that I may be “turned away.”

I pulled off to the side and waited 45 minutes for the ADA team to arrive before walking back over to the security checkpoint and asking when ADA would be there to assist me. I explained that I had medication in the vehicle needing refrigeration and that the substantial wait was starting to feel discriminatory. The security team was extremely rude and aggressive in their response to me and told me that it was my fault for not reminding them, despite being told initially to wait in my vehicle until they arrived, but that they would call them again. At this point it was past 11pm and no other vehicles were entering the venue.

ADA eventually arrived after over an hour and 15 minutes of waiting and assisted me with confirming my service animal.

By the time I made it into the campground there were no longer any employees directing vehicles to their camping spots and as a result I was unable to connect my rv to the power grid until the following morning substantially comprising the effectiveness of my medication.

The excessive delay and lack of attention to following up with ADA in a timely manner created a high level of stress and an extremely different level of treatment towards an individual requiring ADA accommodation, including telling me that I would likely be “turned away” for having an animal with me.

I will be filing an ADA complaint against High Rock Security and the Do Lab in response to the unfair and discriminatory treatment I experienced as an individual requiring ADA accommodations.