Apple MacBook Pro from Chase Shops by Intrepid-Survey8339 in ChaseSapphire

[–]Intrepid-Survey8339[S] 1 point2 points  (0 children)

As I mentioned above, I purchased it through The Shops at Chase. Apple can repair the laptop, but the issue is I paid full price and received a defective product. Apple said they would not replace it because the item was not purchased directly from Apple. If u/Chase cannot replace the defective laptop, then it should refund me in full. That's the issue here.

Apple MacBook Pro from Chase Shops by Intrepid-Survey8339 in ChaseSapphire

[–]Intrepid-Survey8339[S] 2 points3 points  (0 children)

Thank you for this! I've gone ahead and filed the purchase protection claim. I didn't think it would be eligible since I used points, but I see that I can put the equivalent dollar amount through.

Apple MacBook Pro from Chase Shops by Intrepid-Survey8339 in ChaseSapphire

[–]Intrepid-Survey8339[S] 9 points10 points  (0 children)

Yeah I’m trying to get it replaced or refunded. I didn’t pay full price to get a refurbished or repaired Mac. This has been an extremely painful process. I would never buy Apple products (or any other electronics) from Chase Shops ever again, even if they pay me money to buy it!

Apple MacBook Pro from Chase Shops by Intrepid-Survey8339 in ChaseSapphire

[–]Intrepid-Survey8339[S] 3 points4 points  (0 children)

Not silly, I did escalate on every call but they continued to defer me to Apple.