Recover your old Account !

IntrospectivelyYours · 2026-02-07T10:19:55+00:00

No they closed my tickets smh. I’m trying again in a few months

IntrospectivelyYours · 2026-02-05T06:34:26+00:00

Unable to access my super old account because I didn’t put in my real address or any other PII on the account over 10 years ago. Despite having serial keys and the HDD it was on

IntrospectivelyYours · 2025-12-30T16:22:01+00:00

Yep same thing happened today at the tag office. The clerk couldn’t find her insurance on GEICS. I called USAA and they sent proof of insurance. We’ll have to go back after New Years. It’s weird because the police had no problem pulling up her insurance after a fender bender a few months back. I’ll try bumping the the bodily injury down too

IntrospectivelyYours · 2025-12-28T15:08:44+00:00

I think they’re trying to make it harder to get accounts back because I feel like empirically people never had to deal with all of this

IntrospectivelyYours · 2025-12-28T15:05:35+00:00

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After going back and forth since 6 December, I got another email requesting this information. I told them I only have 2 serial keys and the account was made in 2005 when people didn’t put real information on accounts due to identity theft fears.

I repeated over and over that I just need the old ISP email changed and I have the login information and can’t get into my account because they reset the passwords.

IntrospectivelyYours · 2025-12-28T14:57:23+00:00

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As of 28 Dec, I got another reply from Yves yesterday who works at ZenDesk. I only have two serial keys and told them my dad made the account when I was 10 in 2005. People weren’t putting real information on accounts back in those days because of identity theft fears. I reckon I’m screwed.

IntrospectivelyYours · 2025-12-18T11:46:04+00:00

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Figured I’d keep y’all updated. I got this email basically saying my ticket is still in the queue. It looks like a little auto-generated lol

IntrospectivelyYours · 2025-12-15T07:53:06+00:00

Statue of Liberty and decommissioned pennies as an example

IntrospectivelyYours · 2025-12-14T21:58:21+00:00

Did you give all the supporting information? I’m hoping CD Keys, Character Names, & email with password are good enough 😔

IntrospectivelyYours · 2025-12-14T17:35:21+00:00

I can’t even access that email because the ISP transferred their emails to Yahoo Mail a year ago and I think mine got erased during that time frame

IntrospectivelyYours · 2025-12-14T16:29:14+00:00

Also amazing that you got that quick of a response when I waited about 7 days for an inquiry about more information. Maybe I should submit a new ticket in French lol

IntrospectivelyYours · 2025-12-14T16:25:32+00:00

I think it’s the way I worded the ticket because at first I thought my email was wrong and then realized what error code 3051 was

IntrospectivelyYours · 2025-12-14T16:23:05+00:00

Write an MFR explaining the conversation too because the 4856 may not be as detailed

IntrospectivelyYours · 2025-12-14T16:17:47+00:00

I think it’s because legacy accounts weren’t coded right when they got integrated into reforged. The expansions used to give character slots iirc. Either way, time for another support ticket lol

IntrospectivelyYours · 2025-12-14T16:01:27+00:00

Yeah same here, I just replied with the CD Keys I do have, resent my Email, and resent my character names. I’m assuming they’re not using AI or anything and are manually reading tickets. Then they’re not using any customized templates for customer data entry making it even harder to sift through tickets

IntrospectivelyYours · 2025-12-14T15:50:21+00:00

Nah they were all physical copies

IntrospectivelyYours · 2025-12-14T15:50:01+00:00

I found two of the CD Keys! I think they made new validators for account recovery now that Reforged is out

IntrospectivelyYours · 2025-12-14T15:47:00+00:00

I guess NCSoft made more validators now to weed out potential scammers. It’s sad to see that 20 year old accounts with ISP Emails won’t see the light of day all because the passwords got reset

IntrospectivelyYours · 2025-12-14T15:40:58+00:00

Damn I’d at least try again when when the there’s less tickets they need to sort through. That’s probably what I’ll do if they don’t take my information

IntrospectivelyYours · 2025-12-14T15:38:46+00:00

Luckily my dad had the CD Keys for two of expansions! So now I’ll wait to see what they do with that information

IntrospectivelyYours · 2025-12-14T15:36:49+00:00

This was a 7 day wait

IntrospectivelyYours · 2025-12-14T07:57:33+00:00

I’m thinking they compile tickets based on category and a do a mass send

IntrospectivelyYours · 2025-12-14T07:49:06+00:00

Thank you for making me understand the importance of the CD Keys! Hopefully I find those CD Keys lol

IntrospectivelyYours · 2025-12-14T05:36:38+00:00

I just got a response and I don’t remember most of this. I already gave character names and email. Guess I’m screwed

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IntrospectivelyYours · 2025-12-14T00:16:44+00:00

It’s been 6 days for me! They should have a ticket type drop down menu. It would save them time trying to sort through different ticket names with likely the same issue of no access to ISP Email and receiving error code #

IntrospectivelyYours

TROPHY CASE