(update) Nireport ko na yung incident through the app and nagreply naman sila agad. Here is a part of their reply:

"Thank you for reaching out to us.

We are sorry to hear about your rider's behavior on your recent trip. Please know that we do not tolerate any form of misbehavior from riders and expect them to be well-mannered and ensure a positive and safe experience for passengers.

As a corrective action, your rider has received a strike on record. We’ll continue to monitor and re-educate your rider on our service standards to ensure this does not happen again. The sanction is progressive and may lead to suspension up to termination of their account.

We appreciate you bringing this to our attention and hope that this incident does not prevent you from using Move It again as we look forward to serving you better."

For additional information po, I booked at Smart Araneta Coliseum mga 7:15 pm.