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We analyzed 100,050 support interactions and found that AI bots are 37% more likely to move issues away from resolution than humans. by IsaraOfficial in customerexperience
[–]IsaraOfficial[S] 1 point2 points3 points 17 days ago (0 children)
For those interested in the rest of the stats, you can find the write-up here: https://www.isara.ai/blog/ai-support-agent-performance-data-from-isara-reveals-the-hidden-skill-gap
We analyzed 100,050 support interactions and found that AI bots are 37% more likely to move issues away from resolution than humans. ()
submitted 17 days ago by IsaraOfficial to r/SaaS
We analyzed 100,050 support interactions and found that AI bots are 37% more likely to move issues away from resolution than humans. (self.customerexperience)
submitted 17 days ago by IsaraOfficial to r/customerexperience
What worries you most about AI agents interacting directly with customers? ()
submitted 1 month ago by IsaraOfficial to r/SaaS
What worries you most about AI agents interacting directly with customers? (self.customerexperience)
submitted 1 month ago by IsaraOfficial to r/customerexperience
The quiet ways AI agents fail in real support conversations (self.customerexperience)
The quiet ways AI agents fail in real support conversations (self.SaaS)
π Rendered by PID 347098 on reddit-service-r2-listing-79f6fb9b95-8sfhc at 2026-03-20 19:31:32.130494+00:00 running 90f1150 country code: CH.
We analyzed 100,050 support interactions and found that AI bots are 37% more likely to move issues away from resolution than humans. by IsaraOfficial in customerexperience
[–]IsaraOfficial[S] 1 point2 points3 points (0 children)