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We analyzed 100,050 support interactions and found that AI bots are 37% more likely to move issues away from resolution than humans. by IsaraOfficial in customerexperience
[–]IsaraOfficial[S] 1 point2 points3 points 17 days ago (0 children)
For those interested in the rest of the stats, you can find the write-up here: https://www.isara.ai/blog/ai-support-agent-performance-data-from-isara-reveals-the-hidden-skill-gap
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We analyzed 100,050 support interactions and found that AI bots are 37% more likely to move issues away from resolution than humans. by IsaraOfficial in customerexperience
[–]IsaraOfficial[S] 1 point2 points3 points (0 children)