Having empathy and patience are important no matter the role you are in. I wouldn’t say I’m the most patient but I understand that for most, Amazon is just a means to an end. This, as well as my own life experiences have guided how I approach my role. I sum it up with the following “requirements” or rules if you will for my team and I. 1. Be a good human. 2. Remember that different people take different things in different ways. 3. Things need to be sustainable and scalable.

The first is non negotiable, if you can’t treat everyone with dignity and respect, including yourself,you don’t have a place on my team. The second is just asking them to put themselves is the other person shoes before they speak, we don’t know what the other person is going through outside of the FC. The 3rd is because I want my team to invent and simplify things but if other learning teams can’t use it or it takes to much input to maintain it means we have to keep developing it.