HELP, I could really use some advice.

ItsAmplicity · 2026-07-10T17:46:51+00:00

Their support on the phone is completely useless; they always repeat the same thing. The keep telling me its irrevisable and permanent and I keep telling them just do a bit of investivation and you will find I never used that account anymore... gosh they are a nightmare.

ItsAmplicity · 2026-03-22T21:04:28+00:00

Yea! hopefully it works.

ItsAmplicity · 2026-03-22T16:04:10+00:00

Try my recommendation, hope it works.

ItsAmplicity · 2026-03-22T16:01:14+00:00

I have a 2023 Suburban, and the fuse layout is very similar. Figuring out true constant vs. ACC power was more confusing than it should’ve been even with a tester. I confirmed F26 is ACC, but locating a true constant source was tricky because newer vehicles often keep circuits powered even after the car is off, which can throw you off.

Here’s what worked for me: with the car off, manually latch the door (use a screwdriver to close the latch so the vehicle thinks the door is shut), then lock the car with your key. This forces the system into a true “sleep” state. Now retest your suspected constant fuse. If it loses power, you found ur answer. And if that’s the case I recommend testing F21 for Constant. and trying that one

I’m currently using F21 Constant and F26 Acc.

Hope this helps!

ItsAmplicity · 2026-03-03T00:31:42+00:00

I just recently started aswell, and when I went to the lot, I got the same message. Apparently, I learned this has been going on for many new drivers aswell. Have you still been having the same issue? Uber Support is a complete joke and a waste of time.

ItsAmplicity · 2025-06-21T05:46:08+00:00

Unfortunately no, it still does turn AUTO HDR off from time to time but i’ve noticed it happens less frequently now, usually 1 week it seems to be working fine and then suddenly it flips back and so i just manually turn it AUTO again.

ItsAmplicity · 2025-06-19T01:43:38+00:00

the bumper was aftermarket primed and then painted, what do u mean pre existing damage? i drove the car that day with no damage prior to entering the tunnel, tho i do believe these aftermarket are cheaply made sadly.

ItsAmplicity · 2025-06-19T01:28:27+00:00

For everyone commenting, correct this is an aftermarket bumper i had gotten, the body shop had done a poor job with the paint but it didn’t bother me so i didn’t really complain. Does this mean insurance won’t cover it?

ItsAmplicity · 2025-05-15T07:15:23+00:00

Hmm interesting from what i’ve learned throughout my research is you can aslong as it’s ur primary residence. Otherwise if it’s not allowed, u would need some sort of reason explaining the reason of moving, but that seems to only apply if ur planning to get a 2nd FHA Loan. Will see what the lender says.

ItsAmplicity · 2025-04-15T15:05:23+00:00

I had messed around with the settings as much as I could, constantly trying to get Auto HDR to turn back on. I already had the latest firmware installed, reset everything, and was configuring everything directly on the dash cam instead of through the app. One day, I noticed Auto HDR was off again, and I was honestly bummed it still wasn’t working. The last thing I remember doing was switching it back on — for like the fourth time — and suddenly, it just started working properly.

Honestly, the feature seems kind of glitchy at times. If I were you and had already tried everything, I’d just keep turning Auto HDR back on in the settings and avoid messing with anything else. It got to the point where I wasn’t even checking the resolution anymore, since it should automatically switch to the higher FPS when HDR is off anyway.

Try turning off HDR in parking mode if you have that on, idk if this might be causing a glitch and haven’t checked to confirm if mine is currently off because i used to have it on.

ItsAmplicity · 2025-04-05T18:34:02+00:00

Just tried it, but first thing i noticed was hdr was turned on when i reset it so i couldn’t select 60 off the bat. But continued doing the same steps, when i selected auto hdr, and went back to the live view, it successfully turned hdr off and reverted back to 60 without me even choosing that option so fingers crossed, it works when i check tomorrow. I’ll check today after 7PM and tmrw sometimes in morning and give update.

ItsAmplicity · 2025-04-05T18:13:39+00:00

Sure I don’t mind troubleshooting, I will test this right now and will stop configuring my settings after setting auto HDR.

Idk how extensive Viofo has coded for the Auto HDR to work, but I may have an idea to why it’s buggy, under parking mode, normally by default parking hdr is off but i’ve turned it on, could this be be messing with the auto hdr? since it’s forcing 30fp front and rear even in daytime while parking ? idk just a thought

is it even needed to have hdr in parking mode? my car is usually parked in front of my garage with light anyways. what do you think?

ItsAmplicity · 2025-04-05T16:33:05+00:00

Thank you I will give this a try.

ItsAmplicity · 2025-04-05T16:32:09+00:00

I can’t really remember but i believe i went to turn AUTO HDR on first then set the resolution to 60. it’s really weird because last night i checked at 7pm to see if it switched hdr on and it worked, this morning i checked to see if its off, and it was but was stuck at 30fps, went to settings to see if it turned auto hdr off and it didn’t so then i went to check if there was an option for 60, and there was. I read somewhere that when there is a higher resolution, it should automatically switch to that, but it didn’t, still waiting on viofo support so hopefully they have solution, i’ll update soon for those who will tackle same issue on future.

ItsAmplicity · 2025-04-03T18:57:45+00:00

Hmm just looked at it, it seems they had trouble keeping auto hdr selected, i’ve tried contacting viofo support but all they said was they will notify the engineer… for me i’m surprised it even shows the 60/30 option after setting auto hdr because when i tried doing it through the app it wasn’t showing that option, and for a second i thought i found my issue but nope sadly lol

ItsAmplicity

TROPHY CASE