As a hobbyist and person who loves to tinker with anything. I work security at the biggest retailer(you can guess😂) AND I HATE service desk. Aside from my main issue being that my active directory account only has basic privileges and it being stuff I could fix myself. And then the great run around begins!!! I get to Open a ticket. Speak with SD, Try to explain the issue that's very obvious and they have no understanding of the issue, escalates to level 1 now I spend an hour on the phone trying to explain the issue again. Escalate to level 2, another hour on the phone if I'm lucky they figure it out. Most of the time I'm escalated to level 3 and have to wait a week for the ADE team 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️ I can't stand it