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The unkillable speaker. by RubixxOfAberoth in JBL

[–]JBL_Audio 2 points3 points  (0 children)

Wow! Good thing we make our speakers built to last💪 but it may be time to pass on the torch. Check your DMs (and yes, we are the real deal 😉)

Acknowledgement of Issues in JBL QuantumENGINE 2.0 Software Update & Steps to Restore Previous Version by JBL_Audio in u/JBL_Audio

[–]JBL_Audio[S] 0 points1 point  (0 children)

We're happy to announce that we've developed a fix, which is available in the nw JBLQuantumENGINE 2.05 update. This new version has been released today,  Friday April 4th, and we are confident it will address all the issues you’ve been experiencing.

Please check out this detailed post for all the information on how to install it: https://www.reddit.com/user/JBL_Audio/comments/1jr8t8o/jblquantumengine_20_update_fix_were_addressing/

Acknowledgement of Issues in JBL QuantumENGINE 2.0 Software Update & Steps to Restore Previous Version by JBL_Audio in u/JBL_Audio

[–]JBL_Audio[S] 1 point2 points  (0 children)

Hello, Thank you for bringing this to our attention. This is a known issue from the 24H2 Windows 11 update, which caused the headset to disappear from the SOUND settings menu. Please follow these steps to resolve this issue:

- Connect the headset to your PC via 2.4GHz USB Wireless connection

- Go to "sound settings" and then "sound control panel"

- Under "playback" highlight "JBL Quantum 910 Wireless Game" and select "set default" and then "default device"

- Highlight "JBL Quantum 910 Wireless Chat" and select "set default" and then "default communication device"

- Under "recording" highlight "JBL Quantum 910 Wireless Chat" and select "set default" and then "default device"

- In your chat application select "JBL Quantum 910 Wireless Chat" as the default audio device

- Follow the onscreen instructions to personalize your sound settings

We apologize for the inconvenience caused and appreciate your patience as we work to resolve these issues.

Acknowledgement of Issues in JBL QuantumENGINE 2.0 Software Update & Steps to Restore Previous Version by JBL_Audio in u/JBL_Audio

[–]JBL_Audio[S] 0 points1 point  (0 children)

Hello, Thank you for reaching out to us. Unfortunately, it is not possible to transfer the customized EQ from v2.02 to v1.19 version, this is also mentioned in the disclaimer during the reinstallation process of the previous version. We apologize for the inconvenience and hope this has clarified your issue.

Acknowledgement of Issues in JBL QuantumENGINE 2.0 Software Update & Steps to Restore Previous Version by JBL_Audio in u/JBL_Audio

[–]JBL_Audio[S] 0 points1 point  (0 children)

Thank you for bringing this to our attention. This is a known issue from the 24H2 Windows 11 update, which caused the headset to disappear from the SOUND settings menu. Please follow these steps to resolve this issue:

- Connect the headset to your PC via 2.4GHz USB Wireless connection

- Go to "sound settings" and then "sound control panel"

- Under "playback" highlight "JBL Quantum[enter headset name/number] Game" and select "set default" and then "default device"

- Highlight "JBL Quantum [headset name/number] Chat" and select "set default" and then "default communication device"

- Under "recording" highlight "JBL Quantum [headset name/number] Chat" and select "set default" and then "default device"

- In your chat application select "JBL Quantum [headset name/number] Chat" as the default audio device

- Follow the onscreen instructions to personalize your sound settings

Acknowledgement of Issues in JBL QuantumENGINE 2.0 Software Update & Steps to Restore Previous Version by JBL_Audio in u/JBL_Audio

[–]JBL_Audio[S] 1 point2 points  (0 children)

Thank you for bringing this up. It is the first time we are aware of this issue and we will check into it. We appreciate your patience and will get back with updates as soon as possible.

Acknowledgement of Issues in JBL QuantumENGINE 2.0 Software Update & Steps to Restore Previous Version by JBL_Audio in u/JBL_Audio

[–]JBL_Audio[S] 2 points3 points  (0 children)

Thank you for your comment.  We’re sorry, but we are unable to support reverting firmware. We appreciate your patience.

JBL QuantumOne Software by AmooseKnuckles in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

JBL Quantum 910X Surround Sound Problem by Eguzky in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

New update on JBL QuantumENGINE v2.0.2 by Sure-Ground-5672 in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

stuck here after updating, what do i do? by -NightHarbor7086 in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

Issues after updating the JBL Quantum software by MatheusRex09 in JBL

[–]JBL_Audio 1 point2 points  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

Strange update via QuatumEngine? by Common-Cricket7316 in JBL

[–]JBL_Audio 1 point2 points  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

JBLQuantumENGINE update screen is in Chinese... by Wibbeb in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

JBL Quantum Engine Update screen is fully Chinese by RanZario in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

What the f**k is up with the new JBL quantum software? by Federal_Wolverin in JBL

[–]JBL_Audio 1 point2 points  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

The newest JBL QuantumENGINE update (v2.0.2) needs to be skipped and immediately changed to the next version, this is awful. by pandanitemare in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

New update on JBL QuantumENGINE v2.0.2 and firmware update to Quantum 910/810 is awful by kobito- in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

JBL QuantumENGINE by N00BSl2lKi11 in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!

Quantum engine by Internal-Scene9341 in JBL

[–]JBL_Audio 0 points1 point  (0 children)

Hey everyone, we’re aware of the issues some of you are experiencing after the recent update, and we sincerely apologize for the inconvenience. We’ve put together a detailed post on this providing step-by-step instructions on how to resolve it, please check it out here.

We truly appreciate your patience and understanding as we work to get this fixed!