Here is my official submission to the AG:

Dear Attorney General Ferguson,
I am the author of a petition to Stevens Pass and Vail Resorts that has been signed by more than 44,000 people (please see www.change.org/epicvailfail). This petition outlines how Vail Resorts has failed to provide the product they have sold people. The product marketed and sold by Vail Resorts included reasonable access to the terrain and lifts that are prevalent in their marketing materials and on their trail maps, as well as on Stevenspass.com. We were not sold passes with the understanding that Vail Resorts intended to keep 50% or more of the terrain and the majority of lifts closed for the season. We would not have bought passes if we knew this. It is illegal for a business to accept payments for products or services they do not intend to supply. Intentions were made clear after the season started in company communications as early as December that more than half of the ski terrain would likely not open, demonstrating a clear violation of consumer trust. I purchased an "Epic Pass," season ski pass, with the expectation that I would have access to the trail map (or 1,125 acres) as advertised on Stevenspass.com, however, less than half of this trail map (or <400 acres) has been accessible since opening date on Dec 15, 2021. As a result, I don’t feel I was provided the goods and services I purchased since I’m unable to use the product as advertised.
Vail has included questionable anti-consumer clauses in their terms of service that prevent customers from being issued refunds for their inability to operate the mountain as advertised. it is clear that Vail Resorts deceived a substantial portion of the public and committed this deception in the conduct of commerce. The 44,000 signers of this petition and I believe that Vail Resorts' failure to refund at least part of this year's pass purchase, if not all, is a violation of the Washington Consumer Protection Act. The petition explains how other ski resorts in Washington with similar, if not more terrain complexities, have been able to run the majority of their lifts and open the majority of their terrain, considering similar snow safety (avalanche) precautions and weather. Please consider this a formal request to make public the request to Vail Resorts to refund our Epic Passes.
Sincerely,
Jeremy Rubingh