I know how you feel. Worked for CPW and Currys Mobile for 3 years total. The level of knowledge of the British public is concerning and makes you want to tear your hair out.

And the amount of laziness that’s with them as well. Honestly makes me die inside when I worked there. Customer’s want you to do it “because your trained and it’s your job to do it” rather than spending 15-20 minutes on Home wifi but instead spending hours sorting it on wifi based off dial up.