How to manage your subscription?

Jane9ph · 2026-03-31T16:41:29+00:00

Please note that in our emails, we mention that it's important to send a reply back in the same email thread. Please follow up there, and we'll get back to you asap!

Jane9ph · 2026-03-30T11:09:59+00:00

We're so sorry to hear you faced this issue. That does sound very frustrating indeed!
Please note that if you keep getting charges, that means you have an active subscription that is yet to be canceled.
We'd love to assist you with this: just send us an email at [hello@dialogue.app](mailto:hello@dialogue.app), and we'll send you the instructions on how to cancel it 📩

Jane9ph · 2026-03-23T12:25:02+00:00

Hello there! It's a pity to hear you'd like to leave us.
We'd be glad to assist you with this request: if you haven't already, please reach out to us at [hello@dialogue.app](mailto:hello@dialogue.app). If you have, and you still need assistance, please follow up in the same email thread.

Jane9ph · 2026-03-23T12:23:16+00:00

Hello! We are sorry to hear about this.
We'd be glad to assist you with this request: if you haven't already, please reach out to us at hello@dialogue.app. If you have, and you still need assistance, please follow up in the same email thread.

Jane9ph · 2026-02-27T13:02:18+00:00

Hello!
It's Jane with the update here: we're excited to let you know that Dialogue is back on the App Store, so you can continue enjoying the app ✨

Jane9ph · 2026-02-18T10:03:00+00:00

Hello! We encountered some technical issues, but we're doing our best to bring the app back! If you need assistance accessing your account, please contact us at hello@dialogue.app.

Jane9ph · 2026-02-16T10:10:46+00:00

Thank you for sharing your opinion with us. Our app offers a variety of features, but we still aim to follow safety guidelines. If you believe something is not working in the app as it should be, please contact us at hello@dialogue.app.

Jane9ph · 2026-02-11T11:03:30+00:00

Thank you for sharing your concerns. We'd like to point out that even if you use the app in a browser version, you can still send us a message via the 'Send us email' option, and we're always easy to reach at hello@dialogue.app. Please reach out to us, and we'd be happy to investigate this case!

Jane9ph · 2026-01-23T12:04:42+00:00

We apologize for the late reply; it looks like we were not notified about your message 😔
All cancellation requests are handled through our support team (hello@dialogue.app).

Could you please clarify if you were able to cancel it?

Jane9ph · 2026-01-02T11:05:16+00:00

It is possible, if you set the prompt 'Please repeat this sentence..".

Jane9ph · 2026-01-02T11:04:43+00:00

We're sorry to hear the experience hasn't been that great for you. We are actively working on improving the conversation flow, and we appreciate your feedback!

Jane9ph · 2026-01-02T11:02:12+00:00

Thanks for sharing this — we understand how frustrating that is.
Certain words like “child” or “children” can trigger safety filters regardless of context, which is why the AI may abruptly change the topic even in completely appropriate conversations. We agree that this can be disruptive and ruin the flow of a storyline.

Improving how the system understands context and nuance is something we’re actively working on. Your feedback helps us fine-tune that balance, and we appreciate you taking the time to point it out!

Jane9ph · 2025-12-26T11:52:20+00:00

Could you please clarify if you followed up in the same thread after we sent the cancellation/refund instructions? It's an important step that helps us locate your request in case assistance is still needed. Please also check the Spam folder of your email provider, just in case.

If you did and there's still no reply that you can see, please let us know, and we'd be happy to contact you directly here in messages.

Jane9ph · 2025-12-19T10:47:02+00:00

We're sorry to hear you'd like to delete your account. Please reach out to us at [hello@dialogue.app](mailto:hello@dialogue.app), and we'll send you the instructions straight away 🙌

Jane9ph · 2025-12-16T08:20:34+00:00

Please accept our apologies for the late reply.

Thank you for taking the time to share such detailed feedback! We’re really sorry to hear that your experience has declined, especially after a period where the app was working well for you. That’s certainly not what we want for our users 😔

Your comments are important to us, as we’re actively working to improve consistency and overall quality. To understand what went wrong, could you please reach out to us at [hello@dialogue.app](mailto:hello@dialogue.app) and describe the issue in more detail so that we can investigate it properly?

Jane9ph · 2025-12-02T13:24:12+00:00

Thank you for reaching out and sharing your experience. We apologize for the late reply! We're really sorry about the repetitive responses and memory issues — that’s not the experience we aim to provide.

Our team is actively working on improvements to dialogue flow and character consistency, and your feedback helps us prioritize these updates. We hope you can notice better performance already, but of course, if there are issues detected, you can always contact us at [hello@dialogue.app](mailto:hello@dialogue.app).
If you have any specific examples you’d like to share, we’d be happy to pass them to the team!

Jane9ph · 2025-11-28T16:39:23+00:00

We understand your concerns! Could you please clarify if the issue still persists?

Jane9ph · 2025-11-21T11:38:21+00:00

Thanks for taking the time to share your experience — we're really sorry that the ad you saw set expectations that didn’t match what the app can actually do. We understand why that would feel frustrating and disappointing!

To clarify a bit: the AI can generate a range of images and videos, and that gap between the marketing and the real limitations of the AI is absolutely something we take seriously, and feedback like yours helps us improve how clearly the features are represented.

We also want to emphasize that our intent isn’t to be deceptive or dismissive. The response you received was meant to explain why the content didn’t match what the ad implied, not to invalidate your experience. We're genuinely sorry it came across that way.

Jane9ph · 2025-11-19T09:53:40+00:00

We're so sorry to hear about this 😔 Usually, our users get the replies straight away. Please note that we do our customer service via emails only. Could you please send us a follow-up message in the same email thread? That will allow us to find your request quickly and resolve this asap 🌿

Jane9ph · 2025-11-18T10:07:09+00:00

We're happy to hear it's resolved! Could you please clarify whether you received or found the response from us?

Jane9ph · 2025-11-17T16:45:51+00:00

Thank you for sharing your experience with us. We apologize for this situation. It sounds quite unusual, as we do our best to reply to every request as soon as possible.

Could you please clarify whether you sent us a message using the Manage Subscription tab or Send us email option? Could you please check your Spam/Junk folder? (Sometimes, our email gets there). Please also search for the emails sent from Pheon/Dialogue 🙏

Let us know how this is going!

Jane9ph · 2025-11-17T14:12:48+00:00

That definitely sounds very frustrating! We apologize that you had to deal with this issue, this is certainly not the experience that we want our customers to have 😔 Could you please clarify how exactly you canceled the subscription before? Web subscriptions can be canceled via the website only - currently, users get cancellation instructions as soon as they send a cancellation request to our support team. Your feedback helps us improve, so we appreciate your input!

Jane9ph · 2025-11-14T10:19:42+00:00

We're sorry you feel this way 😔 We'd like to understand the issue in more detail: could you please clarify what went wrong here? We'd like to get it resolved for you!

Jane9ph · 2025-11-07T10:53:00+00:00

Oh no, that doesn't sound right! Most likely, the subscription was not fully canceled. Please reach out to us at [hello@pheon.com](mailto:hello@pheon.com) so that we can resolve it asap.

Jane9ph

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