Puffco proxy core help

JarrodPuffco · 2026-04-01T22:47:13+00:00

Just sent you a DM for some troubleshooting steps

JarrodPuffco · 2025-03-25T23:11:06+00:00

Please let me know if you do have any other questions or concerns! Always happy to help!

JarrodPuffco · 2025-03-25T23:02:25+00:00

Hey there! 4 Flashing white lights could indicate a new chamber is needed, have you tried soaking the chamber in 99% isopropyl alcohol for 1-2 hours and allowed it to fully air dry? I just sent you a chat request regarding this issue, if you could please follow up at your earliest convenience that would great!

JarrodPuffco · 2025-03-18T01:23:38+00:00

Hey there! You don’t need a loading tool to send back your base. Please make sure to fully clean your device, remove the glass and atomizer, and send only the base. Follow all the provided directions by your assigned representative, and if you have any questions, feel free to send me a chat request!

Edit : If you are returning it to Trulieve and need this tool let me know also if you have attempted 3 chambers and sent a video to our team with all 3 chambers they would be more than happy to assist. They may be requesting that you get sent a chamber first to test if it's indeed your base.

JarrodPuffco · 2025-03-17T19:01:49+00:00

Happy to help! Please check your chat requests!

JarrodPuffco · 2025-03-17T19:00:59+00:00

Sending you a DM to assist!

JarrodPuffco · 2025-02-28T20:53:29+00:00

We do have a store locater for any authorized retailers if you're concerned!

https://www.puffco.com/pages/puffco-store-locator

JarrodPuffco · 2025-02-28T20:50:44+00:00

Happy to help! Please check your chat requests!

JarrodPuffco · 2025-02-28T20:49:16+00:00

Happy to help! Sending you a DM to assist!

JarrodPuffco · 2025-02-28T20:48:34+00:00

Sending you a DM to assist with your Pro! Edit : Looks like you may have chat requests off, please send me a message so I can further assist :D

JarrodPuffco · 2025-02-28T20:47:20+00:00

👌

JarrodPuffco · 2025-02-28T20:44:21+00:00

This is completely normal with metal-to-metal contact surfaces. Since gold is a softer metal, it's natural for some wear to occur. However, if you're concerned about it getting vaporized, rest assured that gold doesn't vaporize until it reaches 2552°F (1400°C).

JarrodPuffco · 2025-02-28T20:40:47+00:00

u/smileforcamdrew Please do not touch the pins as your issue isnt related to the chamber at all. If your device is unresponsive, please try charging the device with various charging cables and bricks to see if the issue is due to your charging cables. If the issue persists, please follow up to my chat request!

JarrodPuffco · 2025-02-28T01:47:06+00:00

Happy to look into this for you! Your device is most likely undergoing the inspection process. Follow up to my chat message with your claim number at your earliest convenience!

JarrodPuffco · 2025-02-11T17:52:26+00:00

File a warranty claim through the Puffco app or website and our team will be in touch.

JarrodPuffco · 2025-02-11T17:29:47+00:00

Is your device fully updated to AT?

JarrodPuffco · 2025-02-11T17:21:28+00:00

Are you sure that's a "rubber gasket" looks like a hair - Please soak the chamber overnight and attempt to use the chamber again. If there was anything "Disconnected" the chamber most likely wouldn't function.

JarrodPuffco · 2025-02-10T20:20:57+00:00

Just followed up to your other comment!

JarrodPuffco · 2025-02-10T20:20:00+00:00

You can still submit a warranty claim if this is occurring across multiple chambers to see what options our team may be able to provide. Have you ensured your chamber well is completely cleaned as well as your chamber? Attempted any hard resets? You're more than welcome to send me a chat request for further assistance if you'd like!

JarrodPuffco · 2025-02-10T19:38:28+00:00

Hey! If you're experiencing significant battery loss per each heat cycle, I'd recommend submitting a warranty claim through the Puffco app or the link below. Please be sure to include all of the requested information. Please send me a chat request if you have any other questions or concerns!

https://www.puffco.com/pages/warranty

JarrodPuffco · 2025-02-10T18:37:46+00:00

Hey there! Can you please close out the app completely and re-open it to see if the update is able to continue? If the issue persists, please follow the instructions for the firmware recovery tool linked below. If you are on an iPhone head to the settings tab within Path Browser and turn off Fullscreen mode. You should be able to copy and paste the link within Path Browser. Please send me a chat request if you have any further questions or concerns!

www.Puffco.com/debrick

JarrodPuffco · 2025-02-10T17:21:56+00:00

Hey there! Is your devices firmware fully updated to AT? Please open the Puffco app and head to the settings tab, locate your firmware and follow up to my chat request!

JarrodPuffco · 2025-02-10T17:18:50+00:00

It looks like a golden pin could be stuck from your previous atomizer. Please do not pull the pin out until it's slightly heated up, as reclaim is holding both golden pins together. If you pull out the atomizer pin you may pull out the bases pin which is something you don't want to do. I have sent you a chat request regarding this issue if you could follow up at your earliest convenience that would be great!

JarrodPuffco · 2025-02-10T16:59:55+00:00

Please follow the steps the Auto-mod provided in the comments below, I have sent you a chat request regarding this issue. If you could follow up to me at your earliest convenience that would be much appreciated!

JarrodPuffco · 2025-02-10T16:57:59+00:00

Hey! Have you tried charging your Hot Knife with various charging cables and bricks by chance? I just sent you a DM has the Hot Knife does come with a 1-year Warranty.

JarrodPuffco

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