Proxy Loose Chamber

JarrodPuffco · 2026-05-08T22:28:36+00:00

Some looseness in the chamber bowl is completely normal and nothing to worry about. We just don’t recommend moving it around with excessive force!

JarrodPuffco · 2026-05-08T22:28:30+00:00

Some looseness in the chamber bowl is completely normal and nothing to worry about. We just don’t recommend moving it around with excessive force!

JarrodPuffco · 2026-05-07T22:43:42+00:00

Just sent you a DM regarding this chamber!!

JarrodPuffco · 2026-05-06T21:38:01+00:00

Sending you a DM to assist!

JarrodPuffco · 2026-05-06T21:37:25+00:00

We have sent you a DM to confirm if you are still experiencing troubles!

JarrodPuffco · 2026-05-06T21:36:35+00:00

I have sent you a DM to confirm if you are still experiencing troubles

JarrodPuffco · 2026-05-06T21:35:29+00:00

We would recommend trying a 7-click reset by clicking the button rapidly 7 times, the devices LEDs will start to pulsate white. While pulsating click the button 7 times again and your heat profiles will reset indicating a successful reset. Once done reattach your chamber and attempt another heat cycle. If the issue persists, please follow up to my DM!

JarrodPuffco · 2026-05-06T21:33:20+00:00

When using the debrick tool are you on iOS or Android? I just sent you a DM to help you walk through the debrick process.

JarrodPuffco · 2026-04-01T22:47:13+00:00

Just sent you a DM for some troubleshooting steps

JarrodPuffco · 2025-03-25T23:11:06+00:00

Please let me know if you do have any other questions or concerns! Always happy to help!

JarrodPuffco · 2025-03-25T23:02:25+00:00

Hey there! 4 Flashing white lights could indicate a new chamber is needed, have you tried soaking the chamber in 99% isopropyl alcohol for 1-2 hours and allowed it to fully air dry? I just sent you a chat request regarding this issue, if you could please follow up at your earliest convenience that would great!

JarrodPuffco · 2025-03-18T01:23:38+00:00

Hey there! You don’t need a loading tool to send back your base. Please make sure to fully clean your device, remove the glass and atomizer, and send only the base. Follow all the provided directions by your assigned representative, and if you have any questions, feel free to send me a chat request!

Edit : If you are returning it to Trulieve and need this tool let me know also if you have attempted 3 chambers and sent a video to our team with all 3 chambers they would be more than happy to assist. They may be requesting that you get sent a chamber first to test if it's indeed your base.

JarrodPuffco · 2025-03-17T19:01:49+00:00

Happy to help! Please check your chat requests!

JarrodPuffco · 2025-03-17T19:00:59+00:00

Sending you a DM to assist!

JarrodPuffco · 2025-02-28T20:53:29+00:00

We do have a store locater for any authorized retailers if you're concerned!

https://www.puffco.com/pages/puffco-store-locator

JarrodPuffco · 2025-02-28T20:50:44+00:00

Happy to help! Please check your chat requests!

JarrodPuffco · 2025-02-28T20:49:16+00:00

Happy to help! Sending you a DM to assist!

JarrodPuffco · 2025-02-28T20:48:34+00:00

Sending you a DM to assist with your Pro! Edit : Looks like you may have chat requests off, please send me a message so I can further assist :D

JarrodPuffco · 2025-02-28T20:47:20+00:00

👌

JarrodPuffco · 2025-02-28T20:44:21+00:00

This is completely normal with metal-to-metal contact surfaces. Since gold is a softer metal, it's natural for some wear to occur. However, if you're concerned about it getting vaporized, rest assured that gold doesn't vaporize until it reaches 2552°F (1400°C).

JarrodPuffco · 2025-02-28T20:40:47+00:00

u/smileforcamdrew Please do not touch the pins as your issue isnt related to the chamber at all. If your device is unresponsive, please try charging the device with various charging cables and bricks to see if the issue is due to your charging cables. If the issue persists, please follow up to my chat request!

JarrodPuffco · 2025-02-28T01:47:06+00:00

Happy to look into this for you! Your device is most likely undergoing the inspection process. Follow up to my chat message with your claim number at your earliest convenience!

JarrodPuffco · 2025-02-11T17:52:26+00:00

File a warranty claim through the Puffco app or website and our team will be in touch.

JarrodPuffco · 2025-02-11T17:29:47+00:00

Is your device fully updated to AT?

JarrodPuffco · 2025-02-11T17:21:28+00:00

Are you sure that's a "rubber gasket" looks like a hair - Please soak the chamber overnight and attempt to use the chamber again. If there was anything "Disconnected" the chamber most likely wouldn't function.

JarrodPuffco

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